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Norm Fenlason
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Norm Fenlason

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Starbucks
6525-B Frontier Drive, Springfield, VA 22150
I love Starbucks coffee. I love Starbucks as a company. That is why I am so disappointed. I spend about $25 per week on coffee at this store.

By far and away, this location has the slowest staff I have ever experienced. I buy coffee at about 6:45 AM on my way to work. There are three people in the store. There are two barista stations.

Today was pretty typical: eight people waiting for coffee after ordering and paying. Six people in line ordering. Boxes of supplies blocking the entrance to the cashier queue. But the worst was that there were this many people and it still took 15 minutes for the coffee to be made. My experiences with Starbucks range all over the DC.Northern VA area as well as across the US. Never have I seen this many people in a line, and one of the three people wiping down the counters behind the bar. Why not assist in making coffee.

I am afraid that I will no longer buy from this store. Today was the last straw.
Food ExcellentDecor Poor - FairService Poor - Fair
1
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In his circles
11 people
Have him in circles
15 people
madalyn burrows's profile photo
Tad K's profile photo
Marc Miller's profile photo
Kevin O'Neill's profile photo
Joe Citizen's profile photo
Tim Bisaillon's profile photo
Chris Carpenter's profile photo
Eric Fabiaschi's profile photo
Lester Smith's profile photo
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More concerned about themselves than their customers. My wife and I scheduled a pair of massages as a special celebration of our 10th year anniversary coupled with her birthday. We initially scheduled the massages together at the same time. The day before the scheduled appointment, Massage Envy separated us into two sequential ones, that was okay. But that evening my appointment was cancelled. We had to scramble for new plans. I will never do business with this location again -- a shame, because I like to do business with local small businesses.
• • •
Public - 5 months ago
reviewed 5 months ago
I love Starbucks coffee. I love Starbucks as a company. That is why I am so disappointed. I spend about $25 per week on coffee at this store. By far and away, this location has the slowest staff I have ever experienced. I buy coffee at about 6:45 AM on my way to work. There are three people in the store. There are two barista stations. Today was pretty typical: eight people waiting for coffee after ordering and paying. Six people in line ordering. Boxes of supplies blocking the entrance to the cashier queue. But the worst was that there were this many people and it still took 15 minutes for the coffee to be made. My experiences with Starbucks range all over the DC.Northern VA area as well as across the US. Never have I seen this many people in a line, and one of the three people wiping down the counters behind the bar. Why not assist in making coffee. I am afraid that I will no longer buy from this store. Today was the last straw.
• • •
Food: ExcellentDecor: Poor - FairService: Poor - Fair
Public - 2 years ago
reviewed 2 years ago
2 reviews
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