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Steven Fey
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Help Us Help You - Change Management
1. Introduction 2. Sales Process 3. On Boarding 4. Burn In Period   Our next critical touch point in the series is with Change Management.  This particular touch point can make or break the Customer/MSP relationship.  You can hope that mutually agreeable ch...

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The Hidden Run Wild, Live Free, Love Strong Message
  For King and Country released their new album on 9/16/2014 named Run Wild. Live Free. Love Strong.  Deep in the song O God Forgive Us (track 14) the band gives us their definition of Run Wild, Live Free, and Love Strong.  This has touched me to the point ...

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Back From The Brink
  It has been over a year since my last post on this blog, many things have happened in that time.  I have been mostly posting work related content on my other site, if you are interested you can read it  here .  I have waited a long time to do this post.  ...

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Help Us Help You - The Burn In Period
1. Introduction 2. Sales Process 3. On Boarding   Once the on boarding has completed and the customer is now under support with the MSP, the customer has entered into the Burn In Period.  The burn in period is a predetermined time frame to collect data o...

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Help Us Help You - On Boarding
Introduction Sales Process   The next step in the Help Us Help You series is the On Boarding process.  This is probably the most critical step throughout the life cycle of the relationship.  It is when the Customer has their first introduction with the Mana...

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Help Us Help You - The Sales Process
  In the introduction I attempted to lay the foundation for the multi-part Help Us Help You series.  You can read the introduction by clicking  HERE .   Part one of the series is going to focus on the Sales Process.   First let me say that I am not a profes...

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March Madness and the MSP
  For all those college basketball fans out there, we are at the door step to the biggest event of the year.  It is a symbol of the start of spring for sports fans.  So as I sit here on Selection Sunday preparing to watch the ACC and SEC tournament finals, ...

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Help Us Help You - Critical Interactions Between Customer and MSP
  The relationship between a customer and their MSP is like no other business relationship I have experienced before.  I have been in the MSP space for almost 10 years now and have witnessed and/or participated in just about every aspect of the relationship...
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