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Ronald Lee
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Ronald Lee

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Ronald Lee

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I don't often write bad reviews but my experience with this company, Jukebox Print, has been so poor and has dragged on for so long that I must reluctantly do so. About ten months ago I ordered a large quantity of double sided postcards from Jukebox Print that was offered as one of their special promotions. When I submitted the order files in the morning, I called to order a proof and spoke to someone from across the country who told me that I could make a proof but that it couldn't be accurate as the colors differ from printer to printer. I told her that I knew that and this was just to check for contrast and general exposure, which I could discern. I called again an hour later, this time for the Vancouver Jukebox Print office and make it clear that I would like to order and pay for a proof to check general exposure of my artwork and this time I got the same retort from the Vancouver client manager, that it wouldn't be accurate for color. She eventually said that “it should be ok” (I doubt she had looked at my submitted file however) and she would check about getting me a proof. I never got a reply and three days later I had to confirm the order in order to make my deadline. I get the order in two weeks late (they called prior and said something about their truck crashed on the way from Edmonton where this is printed) and to my dismay, all my postcards came out over-exposed. The reason I wanted the proof was to avoid this very scenario as I wasn't sure how these would print and that's why proofs exist. So I speak to their manager to explain the situation and they ask for the cards back to check. After I return the cards, they call me again and tell me that there's nothing wrong with the cards and that I can have them back. I asked for a reorder and even offered to pay for their cost of paper for the cards, at which point they offered to do a reprint for something like 80% or 90% of their regular price. Then the conversation pretty continued without any resolution and I've been waiting until now for some sort of resolution which doesn't appear to be coming. So all in all, I'm really disappointed at how Jukebox Print handled this, right from the beginning when I requested the proof that would have avoided all this, to their response and non-willingness to make it right (80/90% reprint charge? Really?). If you are looking for budget printing and don't care about customer service, then Jukebox Print might be a solution for you, but if you're printing is important to you, I'd be very careful and weary about dealing with them. Make sure everything is ok at every step. I've told a few other printers this story apparently they've heard a number of issues against Jukebox Print as well. Buyer beware?
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Public - 7 months ago
reviewed 7 months ago
1 review
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