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Petplan Pet Insurance - North America
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Today Open 24 hours
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Why Do Cats Purr? Dr. Ernie Ward explains! http://buff.ly/2idBXPp
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This New Drug Could Help Your Dog With His Noise Phobia http://buff.ly/1XLiqEM
Keep dogs and cats healthy with these bite-sized treats of pet health advice from Petplan's expert vets
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Why Do Dogs Love Rolling In Stinky Stuff? http://buff.ly/22ggYsM
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Why Do Dogs Eat Grass? The Answer Is Not So Simple... http://buff.ly/20U1cmL
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Why Does It Take My Dog So Long To "Go"? Dr. Ernie Ward Explains... http://buff.ly/22oRDvm
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Collar or Harness: Which Is Best For Your Dog? http://buff.ly/1SUSv8t
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Is your pet a picky eater? This new drug could help... http://buff.ly/1YtvZXZ
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Does Your Dog Hate Hugs? Here's How To Tell: http://buff.ly/1qYztor
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The Truth About "Zoomies": Why Do Dogs & Cats Go Crazy? http://buff.ly/1SB4Fqj
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Why You Need To Think Twice Before Adopting Littermates http://buff.ly/1oYvsig
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Children Who Grow Up With Dogs Have A Lower Risk Of Asthma | Dr. Ernie Ward http://buff.ly/1UYOxPS
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Contact Information
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3805 W Chester Pike Suite 240 Newtown Square, PA 19073
3805 West Chester Pike Suite 240USPennsylvania19073
(866) 467-3875gopetplan.com
Insurance Agency, EconomyToday Open 24 hours
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Review Summary
3.9
18 reviews
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6 reviews
"Great service too, staff that really cares!"
"We've found Petplan to be easy to work with, and super friendly."
"They are just the worst - don't waste your money."
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Julia MacMinn's profile photo
Julia MacMinn
in the last week
I started my policy with Maisie in September and just had to file my first claim. I worked with Katee Cliver and she was amazing with getting Maisie's records from the vet and making sure my claim was processed quickly and correctly! Cannot thank her enough!
Ian Whitcomb's profile photo
Ian Whitcomb
5 months ago
UNETHICAL PRACTICES, DO NOT PURCHASE A PETPLAN POLICY! I purchased a Petplan insurance policy in February 2016 at the cost of $86.05 per month. I haven't needed to use it until August 2016 which means they have already collected $688.40 of my money for a policy that they haven't paid out a dime on. My dog has an unidentified lump on her wrist which was noted by the vet prior to purchasing the Petplan policy. What this means is that the veterinarian noted in the patient log to have existed(one line), but it was never tested on or diagnosed to be a condition. Despite it not having gone undiagnosed Petplan chose to deny a pre-authorization to have the lump tested and removed. The reason for the denial was that it is considered a pre-existing condition simply because she was showing symptoms prior to purchasing the policy. I spoke with a representative on the phone who explained a pre-existing condition to be “any condition that exists prior to purchasing the plan EXCEPT conditions in which the breed is genetically prone to getting(hereditary). For example, if a Daschund gets arthritis in its back they will cover the cost of treatment because the breed is prone to back arthritis.” Upon explaining this to me I inquired about whether or not they would cover my English Bulldogs hip dysplasia because, as a breed, they are genetically prone to getting the condition and are known to have the highest rate of hip dysplasia among any breed. She told me that despite it being a hereditary condition, it would not be covered because it is a pre-existing condition. In addition to the lump on her wrist I submitted an official claim in the amount of $325(or $800) regarding a condition that my dog was in fact treated for. My Petplan policy comes with a $200 deductible PER CONDITION. Instead of paying the difference($325 - $200 = $125) they separated the claim into 2 different conditions involving allergies thus 2x $200 deductibles, neither of which were met therefor they did not pay a dime. I called them to point out numerous errors that were made across BOTH of the new claims where the amount applied to the deductible was less than it should have been. There was also the issue that without the Banfield wellness plan that I’m paying an addition $40/mo for the visit would have been nearly $800. The difference in cost is very clearly stated on the vet invoice that was submitted with the claim. In other words, I’m paying Banfield for a discount that Petplan is knowingly taking advantage of and then taking MORE of my money to do so. Upon requesting that they cancel my policy and refund me for the full amount that I have already paid them they refused to do so stating that I had been using their service, and that I chose to have the Banfield wellness plan in addition to the Petplan. I’m sorry, but that doesn’t make it ok for them to knowingly take advantage of people. Smoke and mirrors and knowingly stealing from me, extremely unethical.
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Norma de Rodriguez's profile photo
Norma de Rodriguez
10 months ago
I've had few claims on both my cat and dog and I'm happy they're healthy, knowing when something has happened, I have checks to cover what I paid out before my credit card bill comes! I thought my old cat would be the expensive one, when in fact is was my young dog who ended up with Urinary Crystals. They paid everything less my $50 deductible. Great service too, staff that really cares!
B. Daniels's profile photo
B. Daniels
9 months ago
Petplan is the best investment we ever made in our pets. We have two cats who developed serious illnesses, and thanks to this insurance we were able to get them the treatment they needed to extend their lives. Highly recommended. +++++
Justin Rosini's profile photo
Justin Rosini
6 months ago
Petplan left us high and dry when my rescue cat's illness & double surgery ran up a 7k bill. Added insult to injury by deciding to cover a $140 bill for infected stitches from the same surgery. Even after a letter from my vet about why the cat was eligible for coverage, the insurance adjusters seemed to know better... Pitiful customer service; the rep I spoke to thought my cat was dead at first and then couldn't follow through on the simplest requests which led to around a dozen increasingly hostile phone calls. They may have a cute story of how the company got started, but make no mistake, they just want what's in your wallet and don't care much for the pets, let alone the people caring for them and footing the bills.
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Mandy Davis's profile photo
Mandy Davis
10 months ago
Petplan is amazing! Our dog has a condition which has resulted in multiple expensive procedures. Petplan has covered every single claim we have submitted. Their app makes it extremely easy to upload claims and payment is normally received within a week. It is so nice to be able to make decisions about our dog's treatment without having to worry about the cost. With that being said, we did have some difficulty with Petplan in the beginning. They initially denied our clam on the basis that it was a pre-existing condition (the symptoms showed within the first 6 months of the policy). However, after we showed them evidence that our vet performed an initial exam (including an orthopedic exam) when we first brought our dog home, they approved the claim. So, do yourself a favor and make sure your vet takes diligent notes and does a physical exam when you first bring your pet home!
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Tanya Barrientos
10 months ago
We have had Petplan Insurance for some time and it has been a life saver - literally. Our dog has had to endure several expensive procedures because of an automimmune disease. We would have never been able to afford the care without the pet insurance. We've found Petplan to be easy to work with, and super friendly. Word of advice - take the time to get the vet to record all treatment in detail and provide good notes. That's key.
M Richard's profile photo
M Richard
10 months ago
I found out my dog, Ellie, had bone cancer and needed an amputation. My 100lb. baby had a hind leg amputated and has started chemo treatments. Petplan has been so great about covering the invoices. There are no hassles and I don't even have to think about cost when I'm thinking about care for my dog. It has been such a relief during a stressful time.