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Pretium Solutions
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Call Center Leaders Must Step Up to Boost Call Center Performance
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The Four Seasons has taken their basic offering and found a way to turn it into a huge cash cow for them, by upgrading offerings and making them available to their guests in a win-win situation for the hotel and the guest.  Think about what else you can offer to your customers, particularly when they are already captive and using your business, that creates extra profit for you and more value for your customer.
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Knowing which of your customers are most loyal to your brand and having the capability to act on that information are important parts of maximizing your marketing dollars. However, according to a recent study conducted by Loyalty 360, less than half of the marketing executives that were surveyed could identify their best customers.
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Companies in all varieties of B2B markets have moved beyond selling products and services to offering complete "solutions" to their customers.  We believe that solution strategies are the way of the future and that we are moving toward a "solution economy" where organizations focus on what they are really good at, relying on their suppliers' solutions to take care of the rest.
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No matter how solid your strategy is or how carefully you design your customer experience, it's simply impossible to plan for every single customer interaction at every last touchpoint. At some point, you need to put your trust in your company's most valuable resource--its employees, to do the right thing for customers. Similarly, sharing customer insights, measuring the results of your work, and introducing customer experience governance programs will only get you so far if your company's workforce--from your top execs down to entry-level staff members--isn't ready to embrace new ways of working.  That's why building a customer-centric culture is critical to customer experience success.
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If companies hope to communicate clearly with their customers, they must first learn to communicate effectively within their organization. 
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745 Craig Road First Floor St. Louis, Missouri 63141
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Improving customer experience & sales metrics for companies across the globe.
Introduction

Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs.  Pretium shows companies how to create, build and maintain customer loyalty, the most important measure of a company’s success with its customers and the most profitable customer service outcome, and how to live out the company brand promise where it counts the most – on the front line.

We have revolutionized the customer interaction by equipping customer-facing employees and service representatives, as well as their supervisors, managers and leaders, with the insight, tools and skills necessary to intentionally and proactively create a loyalty-building and brand promise delivery experience with every customer during every customer touchpoint.

Pretium’s flagship program, the Golden Touchpoint™, is a cutting-edge customer service solution that is producing results for companies in more than 30 countries and over two dozen languages.  The program is ideal for call/customer service center platforms and is also effective in any business environment where customer-facing employees have direct, face-to-face interaction with customers.