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Crowne Plaza Northwest-Brookhollow
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12801 Northwest Fwy Houston, TX 77040
12801 Northwest FreewayUSTexasHouston77040
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26 reviews
5 star
7 reviews
4 star
7 reviews
3 star
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2 star
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Erin Wolfe's profile photo
Erin Wolfe
a month ago
Highway ride from everything downtown. when we checked in our room was so humid the bed was wet. it took 15 mins to get hot water in shower..which i might add the bathroom and decor in general are BEAT. outdated and not the fancy crowne were used to. Noone could provide us with a, seriously? no fun bar or anything going on at all. gym equipment is rusty and makes loud clanking noises. outdated iPhone hookups. empty water jug. breakfast was decent and staff nice, but to our surprise a bill came... $29 for 2 of us. we could've eaten out and had REALLY good breakfast for that price. it took until 2pm for our room to be serviced. overall, VERY subpar. I've had better at a days inn! adding this on our last day: no lunch. when I wanted to go somewhere for lunch I was told the shuttle was unavailable. I then sat in the lobby and watched the shuttle driver arrive to work. the woman at the desk made no mention to him that I was waiting or to me that he had arrived. an employee getting off duty was then offered a ride home by the shuttle driver and I'm still sitting in the lobby hungry. unbelievable. while sitting here I watched a new guest wait 10 mins for someone to bring a luggage rack. it was as if noone had ever requested a luggage rack at this hotel before. then they let her load it and push it herself!!!!!
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Josh Burnett
a month ago
Rita at the front desk set a great first impression of the customer service by volunteering to set me up on the IHG rewards club when she realized I stay in Crowne Plaza properties often and got me checked in very thrifty. Good experience.
Markstephen Okafor
6 months ago
What can I say? It's a Crown Plaza. Look to this guy Henry. He's the best!!!
Leonardo Gutierrez's profile photo
Leonardo Gutierrez
a year ago
Great front desk service. Old hotel. Smell like pee. Beds are o.k. but the bathroom is leaking and old. The laundry room is 2 old machines. Coins operated.
Kevin Taddeo's profile photo
Kevin Taddeo
2 months ago
Staff is awesome. I'm really reluctant to call this a crowne's more like an older holiday inn. The food at the bar is great but the beer is warm. The rooms are meh... not bad.... but not what I expect from Crowne Plaza.
devon wittstruck
5 months ago
Love the staff. Henry will take great care of you. Clean, comfortable and plenty of amenities near by.
Mi Ci
a year ago
Stayed here with a friend 2 weeks ago , booked the room through hotwire which gave us the room at crowne for dirt cheap. that in itself was a deal. the king sized bed was comfortable and the front desk staff were reasonably nice. it was also less than 3 miles to the club we wanted to got too which was great. too bad the jacuzzi was out of order for the one night we stayed there. otherwise , they had a good breakfast buffet albeit a little bit pricey. try hotwire to avoid paying full price , hotwire gave us a room for half the going rate
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John Reeder's profile photo
John Reeder
2 years ago
Henry and Lara at the front desk were unbelievable. A late night arrival was made enjoyable by these two. Their helpfulness was the best I've ever experienced anywhere. The accommodations were outstanding; the meals were great; and the service was off the charts.


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