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Customer Relationship Managment
Introduction
HGS A Global Solutions Provider

HGS is a leading provider of contact center and business process outsourcing (BPO) solutions. We use our leading-edge facilities and technology, as well as extensive business expertise and financial resources, to provide customized, customer support for our business partners and their clients, quickly and on-demand. Because HGS has well-established locations and business relationships in the US and around the world, we are able to provide flexible, culturally relevant, and cost-effective support to our partners. By selecting HGS as your partner for contact center and BPO solutions, your company will benefit from HGS’ dedicated team of industry experts, delivering real results from implementation forward, throughout the life of the partnership.

HGS will manage the implementation of your project in conjunction with your own leadership team, and based on our understanding of best practices in this area, create the framework for operations that will meet your business objectives in the shortest possible time and with the least complication.

With this foundation in place, HGS will meet or exceed your designated key performance indicators, as we have done for our broad portfolio of clients since 1973. This ability to deliver real and concrete benefits to our business partners is among the most compelling reasons why we have been able to maintain many of our clients for decades with no interruption of service.

HGS is a responsive partner that will provide you with a clear competitive advantage and help to grow your business and your brand. Our account management team will maintain direct contact with your organization regarding the day-to-day operations at our contact centers, and their constant attention to your organization’s needs and objectives will increase your presence in the marketplace and enable you to respond in the most advantageous way to the concerns of your clients and customers. This approach to your business needs creates an environment in which HGS’ personnel can provide high-touch interactions with both clients and customers, creating trusted relationships and long-term customer loyalty. Our customer service representatives (CSRs) are highly skilled and comprehensively trained to provide outstanding service and to reflect the voice of your company. Our focus on quality and reporting will provide your organization with a direct window into the real-time successes and challenges of providing best-in-class customer service.

Solutions

  • Customer Care and Support
  • Certificate of Insurance verification
  • IT Help Desk
  • Roadside Assistance
  • Service Dispatch
  • InBound Sales & Order Taking
  • Back Office Admin Support
  • Product Literature Fulfillment
  • Social Media Management

Locations
  •   United States
  •   Canada
  •   United Kingdom
  •   Mauritius
  •   India
  •   Philippines
We are always open to sharing best practices and solutions in customer relationship management with interested parties.