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Bob Mack
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Mr. Bordelon,

Thank you for the detailed description of the occurrence. I have researched this event. When we took a look at the initial walk through inspection sheet, we did not see anything related to the garage being damaged. Nor do we have any record of this issue being brought up during your tenancy at the property (we keep very detailed records of all tenant / manger communication. I also show the initial walk though inspection sheet being provided to you a 2nd time after move out (as requested by you).

When we process a tenant for move out, we are only able to use the documentation that we have on file to account for any pre existing damage at the property. When we move a tenant in, they are given the chance to walk through the property at length to record any issues with the property. The documentation sheet is given to the tenant to be filled out by the tenant and is then signed by the tenant (as it is in your case).

You said it best yourself in your response; “Document all property details exhaustively”. We want tenants should follow your advice. When tenants do the initial walk through inspection, it is your chance to document ALL items of concern. As a property manager we cannot stress this enough. DOCUMENT, DOCUMENT, DOCUMENT!!!!

As for the additional cleaning, whenever repairs are made to a rental, there is always additional cleaning needed to clean up after the repairs. Not much more we can do about that. As you noted, we have high marks from the owners we service. We get those reviews from making sure we preserve the asset condition at the highest level. This is achieved through property entry and exit inspection procedures and holding to those procedures not matter what the situation.

We appreciate your feedback, but unfortunately, tenants are never happy when deposits are held back for damage. But more importantly, owners will terminate service agreements if asset condition is not maintained. It puts managers between a rock and a hard place and the only thing we can do is refer to the documentation signed by all parties.

I am happy to hear that you did receive the amount due to you after subtracting cost of repairs with a security deposit disposition (lines out all costs subtracted from the original security deposit)

We show that your tenancy with us was without issue and we would be happy to give you a solid tenant reference if needed. Please let us know.

Thanks again for letting us know about your experience and hopefully letting other tenant know the importance of the entry inspection.

Post has attachment
Mr. Bordelon,

Thank you for the detailed description of the occurrence. I have researched this event. When we took a look at the initial walk through inspection sheet, we did not see anything related to the garage being damaged. Nor do we have any record of this issue being brought up during your tenancy at the property (we keep very detailed records of all tenant / manger communication. I also show the initial walk though inspection sheet being provided to you a 2nd time after move out (as requested by you).

When we process a tenant for move out, we are only able to use the documentation that we have on file to account for any pre existing damage at the property. When we move a tenant in, they are given the chance to walk through the property at length to record any issues with the property. The documentation sheet is given to the tenant to be filled out by the tenant and is then signed by the tenant (as it is in your case).

You said it best yourself in your response; “Document all property details exhaustively”. We want tenants should follow your advice. When tenants do the initial walk through inspection, it is your chance to document ALL items of concern. As a property manager we cannot stress this enough. DOCUMENT, DOCUMENT, DOCUMENT!!!!

As for the additional cleaning, whenever repairs are made to a rental, there is always additional cleaning needed to clean up after the repairs. Not much more we can do about that. As you noted, we have high marks from the owners we service. We get those reviews from making sure we preserve the asset condition at the highest level. This is achieved through property entry and exit inspection procedures and holding to those procedures not matter what the situation.

We appreciate your feedback, but unfortunately, tenants are never happy when deposits are held back for damage. But more importantly, owners will terminate service agreements if asset condition is not maintained. It puts managers between a rock and a hard place and the only thing we can do is refer to the documentation signed by all parties.

I am happy to hear that you did receive the amount due to you after subtracting cost of repairs with a security deposit disposition (lines out all costs subtracted from the original security deposit)

We show that your tenancy with us was without issue and we would be happy to give you a solid tenant reference if needed. Please let us know if we can help with that.

Thanks again for letting us know about your experience and hopefully letting other tenant know the importance of the entry inspection.

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