Response from the owner - 11 months ago
We are very sorry to hear that you were disappointed in how your Paddleboard Rental was handled. Unfortunately when dealing with Paddleboarding and other activities that rely on Mother Nature, it is sometimes very difficult to make a decision that both operator and customer will be happy with. At no time did our staff simply want to cancel your rental. As you know this our business and this would obviously not be a good business decision to simply cancel a rental.
Our staff made s decision based on the windy conditions and storms moving in and out of the area to call off any further Paddleboard tours or rentals. The group prior to yours had some difficulty getting back in due to 20+ knots of East wind. Although the bay may seem flat at times, and the sun may be shinning, our staff Is trained to identify and hidden dangers!
The Safety of our customers comes first and foremost above anything else. Our staff is instructed to use their knowledge to make important decisions on weather conditions. There are never ever any exceptions to this rule. When it comes to the water TKS takes zero risk, and practices the highest of safety standards. This is what separates TKS from the competition. We can assure you, your safety was the deciding factor for calling off your rental.
As you may or may not know this time of year in South Florida weather is extremely difficult to predict, and TKS chooses safety over money.
We hope you understand how important our decision to avoid and issues in the water was and we apologize if it was not conveyed more appropriately to you!
Lastly, TKS is one of two operators actually authorized by the Marine Authority to operate from Purdy Boat Ramp. We must meet certain safety standards in order offer these services. Many other operators simply drop people in the water with lowest of safety standards.
That said we would love to offer you a free group rental. Just let us know when and we will be happy to take care of you and your group.
All the best