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Brian Madden
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61 followers
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Hey Mr. Rozsa,

I just saw the review you left of us on Google.  Unfortunately, I didn't get a chance to fix the problem before you posted it.

In the last correspondence we had, you suggested that the wood should dry in a couple of days.  I then assumed everything was OK.

Let's make this right.  What's most important to us is your COMPLETE satisfaction in our products and service.

How about I send a few guys out, we'll get your wood removed AND we'll stack-up the same quantity of Kiln-dried firewood?  We'll be sure not to inconvenience you a bit in the process.

I feel absolutely terrible after reading your review.  As you mentioned in it, you're very familiar with a Mom and Pop shop like ours.  In todays day in age, we live and die by our reputation.  This is something we'd NEVER jeopardize.

I want to make this right by you, Sir.  We're better than what we offered to you.  I would so LOVE a chance to prove this.

Again, I am so sorry for the inconvenience we caused.  As you may have seen in our 19 other 5-star reviews, we're pretty darn proud of being the best... GUARANTEED!  Gosh, this makes my stomach just sink.

Please allow me a the chance to make this right.  If you'd prefer to reach me in person, you can call my personal cell anytime @ (216) 402-xxxx.

Thanks for considering this Mr. Rozsa - we just want to make this right.
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