Response from the owner - 2 years ago
I am so terribly disappointed and embarrassed to read this feedback. I personally spent this entire Open Bounce session in the stadiums and enforced the safety rules, along with our very capable Party Pro staff. I recall this day and this request to open up both rooms. Unfortunately, this was not possible on this day because of the child-to-staff ratio we require. I am sorry you had a problem with the decision I made, but safety is my first concern and opening both rooms without enough staff would have put the kid’s safety at risk. The statement that kids were trampled is just wrong. No one was trampled. No one was injured. My wife and I, co-owners of BounceU Charlotte, take safety very seriously, as does our staff.
Our facility has two giant 3000+ sq. ft. bounce rooms, each with 4 giant inflatables. We intentionally designed the facility with two rooms versus one large room so that we could maintain more control over the rooms and have better visibility into all of the equipment. We rotate our guests between the 2 Rooms. These are operational procedures we follow to make it a better, safer experience. We set our OWN capacity per room to 40 bouncers (though our standard capacity is higher), so that kids and parents will feel comfortable while bouncing in our facility.
When you approached us we had already moved into Room 2. You asked, and I refused, to open both Bounce Rooms and allow a group to move back in to the 1st room. Doing this would have also gone against NC state safety regulations. In following these guidelines, we cannot, and will not allow children or their parents to improperly use the equipment or the facility. We do limit the number of bouncers for the safety of our customers, which is why we take reservations. No other area play facility does this.
If you have not visited BounceU, or have reservations about choosing us based on this feedback, I recommend you visit us, and we will gladly let you tour our facility, that way you can see for yourself how BounceU is better. Bouncing is great fun, but we understand that these types of events are not for everyone. For younger children, I recommend our Preschool Playdate events for ages 5 & under, or our Pre-K & Play drop-off program. Big kids will love our Afterschool Bounce. Older children (even Tweens!) are enjoying our new Cosmic Bounce. The whole family can Bounce together at Family Bounce Night.
I am sorry you felt I was rude, and I’m sorry you had a negative experience, but I stand behind my decision. We certainly do not like customers leaving dissatisfied, and would love to retain your business. If you would like to discuss this further, I am available at (704) 921-8771. BounceU Charlotte Owner, Scott Hamilton