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Peter Smith
Lives in Winnipeg, MB, Canada
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Peter Smith

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Very interesting, thanks Blair! (Were you being ironic when you gave us your landline number at the end?!).

I have done some political work and the issues with getting to the phone are very much the same: when we try to connect with people we try to get to their smart is not well fact, it is about as welcome as a collection call!

These devices are seen as very personal devices, so texting or calling as seen as a real intrusion, though email seems not to create such negative reactions. I think it has to do with the amount of unsolicited mail people are used to getting as it is. Being reasonable, as you say, is what makes the difference there.
Blair DeMarco-Wettlaufer's profile photo
Hi Peter ... the irony hadn't even occured to me! However, if I'm not in my office, I get an email on my cell with a voicemail notice for missed calls.

We deal with defensive reflexes over calls all the time ... no one wants to receive the collection call. Language and tone go a long way towards diffusing hostility.
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Winnipeg, MB, Canada