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Peter Smith
Lives in Winnipeg, MB, Canada
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Peter Smith

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Very interesting, thanks Blair! (Were you being ironic when you gave us your landline number at the end?!).

I have done some political work and the issues with getting to the phone are very much the same: when we try to connect with people we try to get to their smart phones...it is not well received...in fact, it is about as welcome as a collection call!

These devices are seen as very personal devices, so texting or calling as seen as a real intrusion, though email seems not to create such negative reactions. I think it has to do with the amount of unsolicited mail people are used to getting as it is. Being reasonable, as you say, is what makes the difference there.
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Blair DeMarco-Wettlaufer's profile photo
 
Hi Peter ... the irony hadn't even occured to me! However, if I'm not in my office, I get an email on my cell with a voicemail notice for missed calls.

We deal with defensive reflexes over calls all the time ... no one wants to receive the collection call. Language and tone go a long way towards diffusing hostility.
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