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Xenotes Tour
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Today 7AM–9PM
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Xenotes Tour

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Después de tu primer salto, todo será más divertido y emocionante, ¡lo prometemos! 🌴🌅🌴 (📷 de luismarques1992)
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Xenotes Tour

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Atrévete a descubrir un lugar donde la naturaleza es una increíble aventura.🌴🌅🌴
(📷 de hannaalexis1616)
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En tu mente lo has hecho muchas veces, ahora solo tienes que repetirlo. 💪😎
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#EsMomentoDe recordar la última vez que hiciste algo por primera vez.
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#EsMomentoDe vivir el mundo una aventura a la vez.
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#ItsTimeTo explore an incredible place hidden in the jungle. 🌴🌅🌴
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Es una de las píramides más altas de México y se encuentra en la Riviera Maya, ¿Sabes de qué lugar hablamos? Descúbrelo aquí: 
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Una de las ciudades mayas más importantes de Quintana Roo Un viaje único dentro de la selva maya La cultura maya es esa sorprendente civilización prehispánica que extendió su dominio desde Honduras, Belice y Guatemala hasta las selvas...
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Xenotes Tour

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Olvida el abánico de mano, mejor quítate el calor con estos trucos: http://goo.gl/pCxjU5
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Respira profunda y salta, es la única de disfrutar lo mejor de la vida. (📷 de andrade.simonede)
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#EsMomentoDe descubrir tu primer cenote en México.🌴🌅🌴
(📷 de pedroart3)
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#ItsTimeTo explore the jungle and discover new adventures. 🌴🌅🌴
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#EsMomentoDe decidir que tan alto quieres volar.💪😎
(📷 de zaptra)
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Contact Information
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Av Tulum 290, MZ 3 Lote 2 SM 8, 8 77511 Cancún, QROO, Mexico
Av Tulum 290, MZ 3 Lote 2MXQROOCancún77511
+52 998 883 3143xenotes.com
Tour OperatorToday 7AM–9PM
Sunday 7AM–9PMMonday 7AM–10PMTuesday 7AM–10PMWednesday 7AM–10PMThursday 7AM–10PMFriday 7AM–10PMSaturday 7AM–9PM
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3.8
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Leianne Medina's profile photo
Leianne Medina
3 weeks ago
WOULD RATE NEGATIVE 100000 STARS IF I COULD! Haven't gone yet, but I called customer service in order to straighten some things out with our reservations. Representative was rude, condescending, and basically said he couldn't do anything in response to any request I made. So I hung up, called again, and astonishingly, the new lady that I talked to was equally rude. They offer packages on their photo passes if you're going to more than one park (which they don't advertise, by the way... only found it after some digging). We already bought separate tickets to TWO parks so I was calling to ask them to combine the tickets under the same package so that we can get the discount. THEIR ANSWER: "No." Just "no." I HAD TO BEG THEM TO ELABORATE. They said "It has to be done on initial purchase." I told them that their website doesn't show the option for two parks. THEIR ANSWER: "Hundreds of people call everyday. We don't have time to teach you how to buy a ticket." I almost lost it, yet I sucked it up and still tried to be polite. So I asked a very simple question: How do customers get the 2-park package deal if you don't offer the option to purchase for two parks online and can't combine separate park purchases? THEIR ANSWER: "We're customer service. We're not tech support." SO- I asked for the phone number for tech support as a last resort... even though I knew that tech support wasn't what I needed. I was just desperate to talk to someone else. Are you ready for this? THEIR ANSWER: "We don't offer tech support." So lastly, I asked if we cancel our tickets so that I can restart the whole process over and hopefully figure out how to purchase the package deal (my plan was to call instead for trying to do it online), and of course... THEIR ANSWER: "No. No cancellation." IF YOU HAVE ANY OTHER OPTION, DO NOT PURCHASE TOURS, PHOTO PACKAGES, OR ANYTHING THROUGH EXPERIENCIAS XCARET.
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Andrea P
3 months ago
We booked an all-day visit to Chichen Itza and the Ik Kil Cenote. We were picked up from our Cancun hotel promptly at 7:30am and taken to the central bus station to wait for our transfer. Total wait time was 1 hour (!). Transfers were very well-organized. The bus was very comfortable: clean, comfy seats and air conditioning. On the way to our first stop, in the middle of nowhere, they had everyone sign a liability waiver, wherein you sign that you're not pregnant, don't have diabetes, hypertension or a heart condition, among other things. Lots of people have all manner of medical conditions, and never once before departing did anyone mention that we couldn't participate if we had any of the various conditions. While I understand the need for liability waivers, this is no way to treat a guest, and is way dodgy. On the way, our guides started explaining Mayan history and culture. The presentation was very well-done and engaging, in English and Spanish. Our guides had Masters degrees in Anthropology and gave thoughtful, intelligent answers to our questions, based on the latest research and academic papers. The first stop was a small town for 45 minutes. There were a few stores to buy souvenirs: some items were well-priced, but the jewelry was significantly overpriced, with small pendants coming in at $100 each. Plastic skulls were priced at $80. I was more interested in cultural enrichment and history, so spending all this time shopping took away from other activities I found more interesting (more on this later). This town also included a visit to a shaman, which was fascinating. Next stop was the Ik Kil Cenote and lunch. 80 minutes was allocated for this activity, and it was not enough time to get a locker, change, swim, get changed again, and grab a bite at the buffet restaurant. It was very hot out, so I would have liked to spend my time swimming rather than shopping. Next stop is the main event, Chichen Itza! Our guide was, again, excellent, and took us all over the park and explained the significance of each building, and the scientific achievements of the Maya. We received a bottle of water at the site, and our things were safely locked in the bus while we walked around. After a few hours at Chichen Itza, it was time to go, so off we went. The ride back to Cancun was spent mostly in silence because people were tired from the heat, We passed through Valladolid, but didn't get a chance to stop, which was too bad. I would have liked to walk around and maybe purchase some local products, rather than spending time in a tourist trap. This is a very long day, so be sure to bring extra water and snacks. Consider bringing an umbrella too, because the weather can be unpredictable. The total time was 12 hours, and I have to really commend our tour guides for keeping their energy up for that long. Considering how long the day was, the value for what we paid was excellent. TLDR: well-organized tour company with great staff, but a dodgy insurance agent.
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Dave Gill's profile photo
Dave Gill
7 months ago
Amazing! Our tour guide for the Xenotes was Vladimir and he made our day fun and enjoyable! If you go try and request him as a guide! Recommend this tour highly!
Michael Prachasitthisak's profile photo
Michael Prachasitthisak
7 months ago
Did the classic Chichen Itza tour and yes it's early in the morning for the pickup and it's crazy how they get you from the resort (this was in Cancun, but they pick up from PDC as well) then take you to a big hub. Anyways, the tour guide we had was pretty rude and abrasive. I shrugged it off for the most part in the beginning, but at the end I was tired of him. He was mad that people were sleeping and was complaining about how people may say that they didn't learn anything because he didn't give information. The tour structure with it being bilingual was poorly done. He would ramble on too much in English or Spanish and you could tell that everyone wasn't getting the full information. It's funny because the other tour we had was bilingual and they did it great. Maybe it was just the tour guide, but it sucked. We had a pit stop before the cenote and Chichen Itza where we were dropped off in a private shop area with overpriced items that the guide was talking about during the tour. It was like part of our tour was a sales pitch. We went to Cenote Ik Kil which was very nice and food they served was okay. My rating does not take into account this as it's a separate place and I'll review it later. I lost my camera in the locker room though and my guide was not helpful in translating or helping me tell the staff that I lost my camera. He just didn't care. Whatever though. Never recovered my camera. Got to Chichen Itza and luckily since we didn't speak Spanish my wife and I got to go with a local guide for our tour. Spanish speakers got el stupido (our bus tour guide.) Learned a lot about the history and about the place. Again, not including this part in my rating as I feel it's separate and warrants a separate review. On the bus ride back, our guide asked us to fill out surveys (he only had one pen though.) I chose not to fill one out because I had a feeling he would look at them and not to my surprise he actually did after people filled it out. He even had the gall to tell everyone to fill it out will everything excellent for his part. No, you were not excellent and with a customer facing position you were really rude and uncaring for your job. For how this tour company operates and for the experience definitely this place is a 1 star. I'll be paying for a rental car (even though it'd cost more) if we ever want to go back to see some cenotes and visit Chichen Itza.
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Julie Nystedt's profile photo
Julie Nystedt
3 weeks ago
I'd like to preface this review by saying that Chichen Itza was absolutely incredible and I'm SO glad we made it there to experience it. Unfortunately the tour was horrible. It began with their tour rep telling us that we'd spend 2 1/2 hours on the bus to get to Chichen Itza. We were picked up from the resort at 7:15am and arrived to CI just after 12:00pm. There was a stop at a "Mayan Village," which was basically just a large gift shop that was absolute waste of time and a bastardization of the Mayan culture, in my opinion. The tour guide told us to buy any souvenirs we wanted here because the authentic Mayan vendors at CI would try to cheat us (I'm sure this gift shop had some sort of agreement with the tour company) I didn't find that to be true. I bought a few items from vendors at CI - just bring cash and they are all willing to negotiate with you! Due to all of the time on the bus we had less than 3 hours to spend at CI, which wasn't really enough time, so that was quite disappointing. We were also told that lunch was included in the tour - which it was - but we did not get to eat until 4:30pm, more than 9 hours after being picked up from the resort. This should have been disclosed in advance so we could've planned for that and brought snacks. Finally, we visited the Ik Kil cenote. It was beautiful, but again, we didn't have enough time there. My husband and I made it down about halfway to take a few pictures and check it out but didn't have time to get changed and swim before we had to get back to the bus, which was unfortunate. Chichen Itza was amazing and Ik Kil was cool too, but this tour was overall very aggravating.Total time was about 14 hours.
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Nichole Fox's profile photo
Nichole Fox
a year ago
The locations themselves were amazing! Breathtaking really! Everything is clean and in great condition and they did a great job making the parts that are not part of the natural landscape blend it, I really liked that.. The activities were super fun as well. I liked that the ziplines were not TOO intense for a chicken like me! Everyone will love this. ****The ONLY reason I give this 4 instead of 5 stars was the transportation issues. This is not one location. You have to take a shuttle to each stop. They are each about 20 min. apart. AND (maybe we just went at a bad time) but I am never been on more of a bumpy ride in my life! I really am not exaggerating. We were sitting in the back of the shuttle but the bumps were awful! My husband and I were both sick and it really hurt sitting back there! (my butt would lift off the seat multiple times!) Our driver was even really cautious and slow it's just that the dirt roads are HORRIBLE! So many pot holes!! They really need to pave them. It would also then cut down the time it takes to get to each activity. That was really a big downside. But once we were at each site we quickly forgot about the horrible shuttle!
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Sara Mojaddidi's profile photo
Sara Mojaddidi
7 months ago
This tour company (Experiencias Xcaret) is huge. I paid 300$ for three trips, but it was not worth it. I do not recommend booking this tour and it's better to set up a tour at hotels or other websites. The tour suggest to be ready at a early time, but then guests had to be waited in the bus while the driver drove many stops to pick up guests at other hotels. Then the bus dropped off guests to a meeting point where we had to go to a bigger bus such as the school bus. They were about 40 guests which made it stuffy and hot in the bus while Cancun is hot and humid. (Uncomfortable). For example, tours such as Chichen and Tulum/ Xhel ha were 7am tours and guests were done by 6, by the time you get to your hotel was about 8 ( 12 hours trip) it's not worth it while relaxing in Cancun.
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Nick Peterson's profile photo
Nick Peterson
11 months ago
Amazing! My wife and I enjoyed this activity more than the others. More intimate feel with the smaller group. Activities were a lot of fun and the cenotes were beautiful.