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uxia olsson
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#Tipoa #Nadi #Fiji Half way around the world on my #RTW in 80 days
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Avoid Uvinum [ #Uvinum ]
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17/09/2017
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#Uvinum [Uvinum]This company as you can see in previous reviews appear to have a reputation for substituting the wines you order. Now I can't confirm if this is true or not but i started to worry about it after ordering a box of specific red wine. When the courier arrived one week later (rather than the advertised 48hrs), I wanted to open the sealed box, which was suspiciously heavily wrapped and held no clues as to the contents. The courier wanted my signature before i opened it and i refused and told them to return it. As I suspected and later #Uvinum did confirm that if i wanted to return the wine, even if it was a substitute wine I would have to pay the carriage.
They have since offered a refund for the wine but not the courier shipping cost to deliver and return €25. I would say given all of the above AVOID Uvinum and choose a company that ship the #wine in the original bodega boxes or who guarantee to deliver what you order.
Esta compañía, tal y como podéis ver en reseñas anteriores, tiene fama de substituir los vinos pedidos. No puedo confirmar si esto es cierto o no, pero empecé a preocuparme despúes de haber ordenado una caja de un vino específico. Cuando el agente logístico llegó una semana más tarde (en lugar de las anunciadas 48 horas), quise abrir la caja sellada, que estaba sospechosamente envuelta y no mostraba ninguna pista sobre el contenido. El transportista quería mi firma antes de que yo pudiese abrirla, a lo que me negué y le dije que devolviese la caja. Más tarde, y tal y como sospechaba, Uvinum me confirma que si quisiera devolver la caja, aunque fuera porque dentro habría un #vino que ellos hubieran substituido, yo tendría que pagar los costes logísticos.
Uvinum ha procedido a reeembolsar el importe por el vino, pero no por el transporte. Diría, tras lo expuesto, que Uvinum es a EVITAR y que elijáis una compañía que envíe el vino en las cajas originales de la bodega o que garantice enviar lo que solicitáis.
Uvinum´s reply:-
Uvinum Dear Alex, I'm very sorry to hear about your bad shopping experience. I discussed your case with our customer support team to understand what had happened and here's my understanding: You received a parcel which was "suspiciously heavy wrapped". Previously, you had read bad reviews about us substituting wines and this is why you made the choice to not accept the parcel and not check your products. I don't know where you've heard about us randomly swapping wine bottles but this wouldn't make any sense, wouldn't it? After talking with our customer support, you got your money back excluding delivery costs because there was no reason to refuse the parcel yet. If you accept the parcel, open it and there's a wrong product in it, you can always send it back for free. About the bad reviews, it's like all reviews at all sites: people are always more likely to write reviews after suffering bad experiences but we are also proud of lots of great evaluations and reviews from many customers all over Europe. Please, rest assured that we're trying our best to make our clients happy and improve our service. That's why we're even more upset to reading your bad review about us - in two languages. Let's hope that this was your last bad experience with online shopping and maybe in a future, you'll give us another chance and see how easy it can really be. Until then, have a nice day and enjoy yourself! No hard feelings :)
Alex Laurent´s reply:-
Thank you for your reply and in the most part you are completely and utterly incorrect, which is no doubt why your service is so bad and will ultimately end in disaster unless you change your procedures.
1. I was not allowed to open the parcel before I signed. The courier refused to allow me to do so. Of course I wanted to establish what was inside and would have signed for it had it been the wine that was ordered.
2. So your policy of the way you box the product in plain brown boxes, heavily wrapped in cellophane immediately gives rise to suspicion.
3. Add to this the genuine reviews from clients receiving/offered substituted wines, it does not bode well. Many of the other ¨reviews´on your site are made by your own staff members, a point I am going to address in later posts.
4. The client should not be faced with a choice of:- if you want to open the box you must do so after signing and then the client is expected to arrange and pay the courier cost (both ways) €25, because of your company´s inability to operate in a fair and transparent manner.
5. Your support staff are equally as unhelpful and have asked me to accept that they deduct the courier cost for delivery and return of a parcel I never accepted. I can assure you that I will receive a FULL REFUND via my bank , who know better than to question my word, when I say that i never received the product/service I expected when I made the transaction.
6. If you are unable/unwilling to issue a full refund, then the bank will. I will see you in court rather than pay you €25
7. Two days ago on bodeboca.com (a company i have never used before) I order the same wine, and their service is faultless. I have received the wine within 48hrs via a reputable Spanish courier SEUR. Both Bodeboca and Seur have sent us emails and SMS messages throughout the entire process, keeping me informed of the status of the order and the precise delivery hour. Thereby avoiding me waiting in all day for a delivery that may or may not come.
8. Your draconian service, which would not allow us to receive any updates on the status of the order, not even by telephone when we called, Unless we register with your website. Presumably in order that you can collect more data from the customer, than is unecessary and send meaningless offers, rather than concentrate on informing the client and fulfilling your obligations.
9. Bodeboca never insisted on any such things.
10. I am going to take legal action against your company and facebook, which I note that the Spanish watchdog has already done in the case of FB:- https://www.reuters.com/.../facebook-fined-1-2-million...
11. In you case you will NOT be surprised to know that your company illegally obtained personal data from my credit card details that lead you to be able to access via the FB advertising network my personal FB account details and then started to bombarded my FB news feed with your adverts and offering the very same ( exact same) wine brand and year, and only that wine. For the avoidance of doubt when I say illegally access, I mean that the only information used in the order of the wine on your website was my credit card. This is the only and sole piece of information that you had to then obtain my FB account. As the FB account is not in the same name, and does not use the same email as was used for the order on your website. Therefore without any doubt whatsoever, FB and you in collusion obtained my FB details without my consent by just the credit card number, a fact.
#independencefortheconsumer
Gracias por vuestra respuesta que es, en su mayor parte, completamente incorrecta, lo que sin duda muestra porqué vuestro servicio es tan pésimo y finalmente acabará en desastre a no ser que cambiéis vuestros procedimientos.
1. No me fue permitido abrir el paquete sin firmarlo antes. El mensajero rehusó permitirme el hacerlo. Por supuesto, yo quería establecer lo que había dentro y habría firmado si hubiera sido el vino que había pedido.
2. Vuestra política de embalaje, usando cajas marrones lisas, densamente envueltas en celofán, de inmediato conduce a sospechar.
3. Sumado a esto, reseñas auténticas de clientes que han recibido/sido ofrecidos vinos substitutos, no augura nada bueno. Muchas de las otras “reseñas” en vuestra web están hechas por miembros de vuestro propio personal, algo a lo que haré alusión en futuras publicaciones.
4. El cliente no tendría que enfrentarse a una situación en la que, si quiere abrir la caja, tiene que hacerlo después de haber firmado, esperándose de él que pague 25€ por los costes de mensajería (ambos trayectos) sólo porque vuestra compañía es incapaz de operar de una manera honesta y transparente.
5. Vuestro equipo de soporte es igualmente de poca ayuda y me han pedido que acepte el pago de los portes de entrega y devolución de un bulto que nunca he aceptado. Puedo aseguraros que recibiré un reembolso íntegro a través de mi banco, quien no cuestiona mi palabra cuando afirmo que nunca recibí el producto/servicio que esperaba cuando realicé la transacción.
6. Si sois incapaces o reacios a hacer un reembolso íntegro, el banco lo hará. Prefiero veros en los tribunales antes que abonaros los 25€.
7. Dos días atrás, en bodeboca.com (una compañía que no había usado nunca) pedí el mismo vino y su servicio es impecable. He recibido el vino en 48 horas a través de una compañía logística española acreditada, SEUR. Ambos Bodeboca y SEUR me han enviado emails y SMS durante todo el proceso, manteniéndome informado del estado del pedido y la hora exacta de entrega, evitándome el tener que esperar todo el día por una entrega que puede que llegue o no.
8. Vuestro draconiano servicio no nos permitió recibir ninguna actualización en el estado del pedido, ni siquiera vía telefónica cuando llamamos, a no ser que nos registráramos en vuestra página web, presuntamente para así poder recoger más datos sobre el cliente y enviarle ofertas sin sentido, en vez de concentraros en informar al cliente y satisfacer sus expectativas.
9. Bodeboca nunca insistió en tales cosas.
10. Voy a tomar acciones legales contra vuestra compañía y Facebook, cosa que el watchdog español ya ha hecho en el caso de Facebook: https://www.reuters.com/.../facebook-fined-1-2-million...
11. Por vuestra parte, no creo que os sorprenda saber que vuestra compañía obtuvo de forma ilegal datos sobre mi tarjeta de crédito, lo que os llevó a poder tener acceso a través de la red de anuncios de Facebook a datos sobre mi cuenta personal y así bombardear mi sección de noticias en FB con vuestros anuncios, ofreciéndome única y exactamente el mismo vino, la misma marca y la misma añada. Para que no quepa duda cuando digo “acceso ilegal”, a lo que me refiero es que la única información que os facilité cuando pedí el vino en vuestra website fue mi tarjeta de crédito. Esta es la única y exclusiva información de la que os pudisteis valer para obtener mi cuenta de FB, ya que la cuenta de FB no está al mismo nombre y no usa el mismo email que yo usé para pedir en vuestra website. Así pues, sin ningún tipo de duda, es un hecho que FB y vosotros conjuntamente obtuvisteis mis datos de FB sin mi consentimiento a través de mi número de tarjeta de crédito. #independenciaparelconsumidor #uvinum #vino #wine #facebook#bodeboca #seur #pagodeloscapellanes #riberadelduero #tinto#hosteleria #youtube #twitter
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