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Gretchen Havreluk
Worked at NetWork Now
Lives in Jacksonville, Vermont
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  • NetWork Now
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Improving your bottom line...
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Jacksonville, Vermont
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Unhappy... I was interested in a used Pre-owned BMW and live about 2 hours away from the BMW of South Albany. I called prior to my visit to verify the BMW I was interested in was still there and was told yes. When we arrived we were told that it sold yesterday! We try out another BMW because we were there. We did purchase that vehicle. We came with our own financing and no trade. They handled the registration information and estimated the cost to be $150 and if less it would be refunded to me. The cost of the registration was $66. I get a bill from them for $55.50! They charge $130 for out-of-state registrations processing, which was never disclosed as I could have done my transfer for much less!! After several calls back and forth with the dealership and my sales guy...they are taking the $55.50 charge off; however I am not getting refunded the $84 they owe ME! I can not imagine what this transaction would be like if I did my financing and trade-in with them. NEVER Again!
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Public - 4 weeks ago
reviewed 4 weeks ago
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