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Michael Langman
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Basic Information
I had a very unpleasant experience with this shop; they tried to scam me. Too bad Yelp doesn't allow a zero star rating. I had a vehicle inspection done and was told my front & back struts are leaking and should be replaced. I had purchased these struts just several months ago at Sears, and went to Sears to fix (since it's under Sears warranty). Sears checked and they showed me there were no leaks whatsoever. I returned to Firestone, told them what I saw at Sears and asked them to put the vehicle on the lift to show me the leak, Initially the admin person at the front desk said the manager will not allow the mechanic to move my the car into the garage because it's raining and there could be lightning. I said I'd wait. When the rain subsided they said the leak might not show because of the rain. I asked that they check anyway. With the car on the lift, our conversation went like this: Mechanic: There's the leak. Me: Where? I don't see any leak. Mechanic: I must have been confused because we do so many cars. I'm sorry. Admin person: Yes, there is a leak, I saw it. But I'm so sorry, it was really a small leak Me: Well where is it? I don't see even a small leak... I then asked the manager to explain this behavior and he said: we didn't say you "need" new struts, we only "recommended" you get new struts.
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Public - a year ago
reviewed a year ago
2 reviews