Profile

Cover photo
Kevin Ghim
Lived in Brooklyn NY
75 followers|4,067 views
AboutPostsReviews

Stream

Kevin Ghim

Shared publicly  - 
 
FB opens at 42!
Get detailed financial information on Facebook Inc. - Class A (NASDAQ:FB) including real-time stock quotes, historical charts & financial news, all for free!
1
Tim Lau's profile photo
Tim Lau
 
closed at 38 lol
Add a comment...

Kevin Ghim

Shared publicly  - 
Millions of Americans oppose SOPA and PIPA because these bills would censor the Internet and slow economic growth in the U.S.. Two bills before Congress, known as the Protect IP Act (PIPA) in the Sena...
1
Add a comment...

Kevin Ghim

Shared publicly  - 
 
crickets... crickets... crickets... crickets...
1
Add a comment...

Kevin Ghim

Shared publicly  - 
1
beth white's profile photo
 
wow.
Add a comment...

Kevin Ghim

Shared publicly  - 
 
Kind of a double standard, no?

You Can't Advertise Your Google Plus Profile on Facebook:

http://www.readwriteweb.com/archives/you_cant_advertise_your_google_plus_profile_on_facebook.php
1
1
Michael McIntyre's profile photo
Add a comment...

Kevin Ghim

Shared publicly  - 
 
As I said before, G+ is more of a Twitter killer than Facebook killer. Why? Cus of the different demographics. G+ and Twitter share the same early adopter tech geek crowd. G+ offers a lot more than what Twitter offers.
Robert Scoble originally shared:
 
I'm really getting bored over on Twitter, here's my analysis. Are you seeing the same thing?
Google+ has made Twitter boring, here's what Twitter should do about that. July 17, 2011 By Robert Scoble Leave a Comment. For the past few days I've been hanging out in Jackson Hole with a bu...
347 comments on original post
1
Add a comment...
In his circles
193 people
Have him in circles
75 people
Michael McIntyre's profile photo
Delia Kim's profile photo
Raja Kapur's profile photo
sam sinwoong kim's profile photo
Dennis Cha's profile photo
Kari Litzmann's profile photo
Shadab Farooqui's profile photo
beth white's profile photo
Lindsey Frick's profile photo

Kevin Ghim

Shared publicly  - 
 
I have to say the new G+ layout is uncluttered, simple and beautiful. However, it hasn't convinced me to leave Facebook and Twitter.
1
Add a comment...

Kevin Ghim

Shared publicly  - 
 
This is what AirBNB needs to do and quickly at that.
Robert Scoble originally shared:
 
What we can learn from AirBNB and #ransackgate

If you read Techmeme this morning you can see AirBNB is in a deep PR crisis: http://www.techmeme.com/110730/p4#a110730p4

Photo credit, this is Airbnb's CEO, Brian Chesney speaking to Y Combinator's Startup School last year.

What can the rest of us learn from this?

1. Most people will believe a batshit crazy customer over a nice businessman. I'm sure at AirBnb they think this lady is batshit. But if you are working at a company, remember this, that batshit crazy customer is far more believeable than anything I've seen come out of AirBnb all week.

2. Have a single point of contact: the CEO. Part of this crisis got worse because numerous people have been speaking to the press. The first thing you should do if you are in a crisis is appoint ONE PERSON to speak to the press and represent the company. That person should be the CEO. Not Paul Graham. Not the PR team. Not some VP. Not friends. Not off the record sources. Not anyone else except the CEO. Fire anyone INSTANTLY who does not listen to the CEO and stop talking to the press. Stop everyone from Twittering, Google+'ing, Facebooking on the topic EXCEPT to point everyone to the CEO.

3. The CEO should NOT use exclusively use press to argue out his case. Why not? The press has goals that might not align with cleaning up the crisis. Instead, the CEO should USE VIDEO! Why video, instead of text? We can tell whether you are lying or not. When I see text I can't tell, but video is far more convincing. Look at how Domino's CEO responded to a crisis: http://youtu.be/s-gvs2Y2368 AirBnb should have done this. They still should do this.

4. Fix the freaking problem. Make it completely go away. If you don't understand what this means, completely means, well, completely. Does it cost a million dollars to make this customer whole? Do it. Your business will live to see another day. Don't argue about it. Do it. Look again at Dominos Pizza's video: http://youtu.be/s-gvs2Y2368

5. Get better because of it. Come out with new policies. A new attitude of humbleness, etc. Dominos did (they actually totally changed their pizza to the point I actually like it now).

What would you do if you ran AirBnb today?

By the way, when I helped run a consumer electronics store in the 1980s I had a few batshit customer crisis days. I dealt with them by:

1. Changing my attitude toward them. I imagined they were billionaires and are worth listening to.
2. I listened to them. Agreed with them. Took their side "yeah, you're right" goes so far to calm down someone who is yelling and screaming and throwing metaphorical rocks through your front window in an attempt to get your attention.
3. Apologized. A lot. A lot more than I needed to. "I'm sorry, we messed up." Goes a long way.
4. Don't sweep the problem under the covers. Deal with it then and now.
5. Find a way to turn the batshit crazy customer into an advocate. "Hey, listen, it's clear we have a problem here, can we pay you to help us find a solution here?"
6. Shut up and listen. I had one lady yell at me for half an hour once. I just listened to her. Eventually she got tired of yelling. Eventually we were able to have a conversation and she became a great customer again and, even, admitted that that day she was just having some really difficult problems in her life and she was taking it out on me. Humans aren't rational, so you've gotta let them go sometimes.
7. Sometimes the customer isn't right. Another customer I kicked out of the store. Luckily there wasn't a bunch of bloggers around waiting to write about how I was an asshole, but the customer came back in an hour and bought $2000 worth of equipment. In this world I would be especially careful of treating someone this way, though. They can start a blog and get everyone up in arms about how they were treated. Back to my first point, if we have to decide who is right we're going to side with the crazy customer EVERY SINGLE TIME. Just not fair, but that's the way humans are wired.
110 comments on original post
1
Add a comment...

Kevin Ghim

Shared publicly  - 
 
Jack Dorsey cleaning house at Twitter. Hope the little bird can pull through.
http://techcrunch.com/2011/07/20/twitter-cleaning-house-product/
Breaking news out of Twitter this afternoon, four key product managers have just been let go, we've learned. The move was led by Jack Dorsey and will see key product guys Kevin Cheng, Josh Elman, and ...
1
Add a comment...

Kevin Ghim

Shared publicly  - 
 
Chatroulette for G+? http://gphangouts.com/
List of the latest hangouts at Google+ (GooglePlus). Visit them, or announce and schedule your own hangout.
1
Add a comment...

Kevin Ghim

Shared publicly  - 
 
Ha William Shatner's on +
William Shatner originally shared:
 
I am back plusers! I still do not know what happened but I will refrain from saying hello again for a while just in case. My best, Bill
1
Anson Abraham's profile photo
 
so are other celebs. A and B list.
Add a comment...

Kevin Ghim

Shared publicly  - 
 
I don't understand why Google hasn't integrated Sparks into the Stream. It's like following a brand on Facebook and getting informed on the topic of interest. It makes perfect sense to me.
1
Add a comment...
People
In his circles
193 people
Have him in circles
75 people
Michael McIntyre's profile photo
Delia Kim's profile photo
Raja Kapur's profile photo
sam sinwoong kim's profile photo
Dennis Cha's profile photo
Kari Litzmann's profile photo
Shadab Farooqui's profile photo
beth white's profile photo
Lindsey Frick's profile photo
Basic Information
Gender
Male
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Brooklyn NY
Solid neighborhood joint with excellent food options and craft cocktails. Grab a seat at the bar - the bartenders are friendly and will give you recommendations on drinks and food. My favs are smoked trout for the appetizer and the french dip for the main.
Food: Very GoodDecor: Very GoodService: Very Good
Public - 2 years ago
reviewed 2 years ago
1 review
Map
Map
Map