Profile

Cover photo
The Center for Services Leadership
9,095 views
AboutPostsPhotosYouTube

Stream

 
"the ability to process and respond to multiple customer requests rapidly is now a competitive differentiator. The speed with which companies can collect and convert customer data into insights and act on it is critical."
1
Add a comment...
 
Selling services and solutions requires updating your sales approach. Here is what companies with world-class sales operations are doing differently. 
New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable growth.
1
Add a comment...
 
Knowledge management system and social networks are great resources to 
Knowledge management is an organizational approach that helps businesses collect, organize, share and use information to their advantage. For customer support, this data relates directly to customers…
1
Add a comment...
Have them in circles
13 people
China International Technology Transfer Center (CITTC)'s profile photo
John Silvestre's profile photo
UniPrint.net's profile photo
UTX SERVICES COURIER's profile photo
Alicia Holder's profile photo
Mary Shulzhenko's profile photo
Fred Zimny's profile photo
Washable Dog Bed, Dog Bark Control and Silent Dog Whistle Products China Factory's profile photo
Terri Pierce's profile photo
 
The technological capabilities are here and potential benefits are huge. Can the healthcare industry execute? 
The revolution is finally here—raising a host of questions for regulators, providers, insurers and patients
1
Add a comment...
 
Move over Millennials, 
Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to generate half of global urban consumption growth from 2015 to 2030.
1
Add a comment...
 
Creativity is becoming a strategic lever to create a competitive advantage in the corporate world.
1
Add a comment...
 
IoT is forecast to grow over 20 billion by 2020. Here are important 
1
Add a comment...
 
Four best practices brands can follow to create the most impact with online communities.
1
Add a comment...
People
Have them in circles
13 people
China International Technology Transfer Center (CITTC)'s profile photo
John Silvestre's profile photo
UniPrint.net's profile photo
UTX SERVICES COURIER's profile photo
Alicia Holder's profile photo
Mary Shulzhenko's profile photo
Fred Zimny's profile photo
Washable Dog Bed, Dog Bark Control and Silent Dog Whistle Products China Factory's profile photo
Terri Pierce's profile photo
Contact Information
Contact info
Phone
480-965-6201
Email
Fax
480-965-2180
Story
Tagline
Research and educational center, thought leader in the science of service
Introduction
The Center for Services Leadership is a groundbreaking research center within the W. P. Carey School of Business at Arizona State University (ASU) that concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world.

The CSL was created in 1985 as a response to the unique set of challenges that companies faced. While others were focusing on products and manufacturing enterprises, the CSL pioneered the study of services. Today, the Center is a globally recognized authority and thought leader in the science of competing strategically through the profitable use of services.