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The Center for Services Leadership
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Does your company have an innovative culture? http://sco.lt/...
Four questions you need to ask yourself to find out - BrandLearning's Sandeep Khanna and Hayley Spurling write. Via jean-luc scherer
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The 'Alone Together' Customer Experience Trend: From Starbucks To Hotel Design To Retail Banking http://sco.lt/...
If you want to create a successful customer experience today, learn to accommodate customers who want “alone together” time. Whether they're millennials, Gen X, Boomers or Silent Generation, this concept has grown quickly in importance to today's... Via Riaz Khan
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When Can #Service Benefit from Customer Participation? The Role of Participation Readiness #cocreation @SAGEManagement

By Beibei Dong As customers, we are increasingly participating in service production and delivery. We can be collaborating with service providers, for example by designing medical treatment plan with doctors. We are self-serving ourselves by using a…
By Beibei Dong As customers, we are increasingly participating in service production and delivery. We can be collaborating with service providers, for example by designing medical treatment plan wi...
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Have them in circles
9 people
Fred Zimny's profile photo
Terri Pierce's profile photo
Rothko Innovation Spaces's profile photo
W. P. Carey School of Business's profile photo
Mary Shulzhenko's profile photo
Alicia Holder's profile photo
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When Customers Will (Willingly) Pay More for Less 
You can charge a premium for products without added features.
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5 Ways Company Culture Can Improve Your Customer Experience http://sco.lt/...
It was Mark Twain who said "if you tell the truth you don't have to remember anything." However most companies don't onboard, educate and train employees thoroughly so when they tell "the truth" it can come out as verbal garbage (as displayed by... Via Alexis Assimacopoulos
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You can’t serve customers if this relationship is dysfunctional. Source: hbr.org 1. Develop a shared vocabulary and shared metrics. 2. Build a structure for collaboration. 3. Work together on a few customer journeys that matter. 4. See the customer…
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You can’t serve customers if this relationship is dysfunctional. Source: hbr.org 1. Develop a shared vocabulary and shared metrics. 2. Build a structure for collaboration. 3. Work together on a few customer journeys that matter. 4. See the customer…
1
Add a comment...
People
Have them in circles
9 people
Fred Zimny's profile photo
Terri Pierce's profile photo
Rothko Innovation Spaces's profile photo
W. P. Carey School of Business's profile photo
Mary Shulzhenko's profile photo
Alicia Holder's profile photo
servicedesignnetwork's profile photo
Contact Information
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Phone
480-965-6201
Email
Fax
480-965-2180
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Research and educational center, thought leader in the science of service
Introduction
The Center for Services Leadership is a groundbreaking research center within the W. P. Carey School of Business at Arizona State University (ASU) that concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world.

The CSL was created in 1985 as a response to the unique set of challenges that companies faced. While others were focusing on products and manufacturing enterprises, the CSL pioneered the study of services. Today, the Center is a globally recognized authority and thought leader in the science of competing strategically through the profitable use of services.