Profile

Cover photo
The Center for Services Leadership
17 followers|9,206 views
AboutPostsPhotosYouTube

Stream

 
"Services are now front and center in some of the most prominent areas in IT, such as analytics and data science, cloud computing, and design thinking."
1
Add a comment...
 
Podcast Transcript This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P Carey School of Business at Arizona State University. The…
1
Add a comment...
 
"the ability to process and respond to multiple customer requests rapidly is now a competitive differentiator. The speed with which companies can collect and convert customer data into insights and act on it is critical."
1
Add a comment...
 
Selling services and solutions requires updating your sales approach. Here is what companies with world-class sales operations are doing differently. 
New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable growth.
1
Add a comment...
 
Knowledge management system and social networks are great resources to 
Knowledge management is an organizational approach that helps businesses collect, organize, share and use information to their advantage. For customer support, this data relates directly to customers…
1
Add a comment...
 
IoT is forecast to grow over 20 billion by 2020. Here are important 
1
Add a comment...
Have them in circles
17 people
Terri Pierce's profile photo
John Silvestre's profile photo
Rothko Innovation Spaces's profile photo
UniPrint.net's profile photo
UTX SERVICES COURIER's profile photo
W. P. Carey School of Business's profile photo
Washable Dog Bed, Dog Bark Control and Silent Dog Whistle Products China Factory's profile photo
Alicia Holder's profile photo
Fred Zimny's profile photo
 
Join us for Compete Through Service Symposium this October! Registration is now open! 
Compete Through Service Symposium October 26-28, 2016 Hilton Scottsdale Resort and Villas Scottsdale, Arizona The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiti...
1
Add a comment...
 
Great to see CSL co-branded book "Service Excellence" by Ruth Bolton featured on Forbes.com 
Selling services has always been about relationships, but the challenges of building relationships with services clients have exploded. Customers today extrapolate their relationships not only from personal contact, but from every aspect of their interface with your company, including web site and social media interactions, access to peer reviews, as well as the actual services experience.
1
Add a comment...
 
The technological capabilities are here and potential benefits are huge. Can the healthcare industry execute? 
The revolution is finally here—raising a host of questions for regulators, providers, insurers and patients
1
Add a comment...
 
Move over Millennials, 
Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to generate half of global urban consumption growth from 2015 to 2030.
1
Add a comment...
 
Creativity is becoming a strategic lever to create a competitive advantage in the corporate world.
1
Add a comment...
People
Have them in circles
17 people
Terri Pierce's profile photo
John Silvestre's profile photo
Rothko Innovation Spaces's profile photo
UniPrint.net's profile photo
UTX SERVICES COURIER's profile photo
W. P. Carey School of Business's profile photo
Washable Dog Bed, Dog Bark Control and Silent Dog Whistle Products China Factory's profile photo
Alicia Holder's profile photo
Fred Zimny's profile photo
Contact Information
Contact info
Phone
480-965-6201
Email
Fax
480-965-2180
Story
Tagline
Research and educational center, thought leader in the science of service
Introduction
The Center for Services Leadership is a groundbreaking research center within the W. P. Carey School of Business at Arizona State University (ASU) that concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world.

The CSL was created in 1985 as a response to the unique set of challenges that companies faced. While others were focusing on products and manufacturing enterprises, the CSL pioneered the study of services. Today, the Center is a globally recognized authority and thought leader in the science of competing strategically through the profitable use of services.