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iStorage Florence
Self-Storage Facility
Today 9AM–6PM
4 followers|43,279 views
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4121 Florence Blvd Florence, AL 35634
4121 Florence BoulevardUSAlabamaFlorence35634
(256) 767-4390istorage.com
Self-Storage Facility, B to B Companies
Self-Storage Facility
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Today 9AM–6PM
Thursday 9AM–6PMFriday 9AM–6PMSaturday 9AM–5PMSunday ClosedMonday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PM
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Review Summary
4.5
13 reviews
5 star
11 reviews
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
1 review
"Wonderful staff and amazing clean facility."
"You won't find a more secure place for you stuff."
"Even though I wasn't there long I enjoyed my stay!"
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anu fields's profile photo
anu fields
8 months ago
We have been with i storage for past 16 years and never had a problem. But past month they called the office and asked my secretary to fill some information because they were missing some information on the file and send it right back. She did as they asked her to and used my signature (Stamper ) on it . Little did she know she was entering in to a new contract and this all all sorts of unspecific fees and charges that opened doors to charge as they please. we always pay the bill by the 10 th and this time by the 5th they locked our shed and asked us to pay $60 (we already pay about $350 per month) to let us open the shed. SO we did. We have moved to another shed since then, but this whole thing was unethical and a scam. this is a horrible company with this new ownership and we will never deal with this horrid company again. We are planning to take necessary legal action towards this case since we have all the calls coming in to the office on a recorded line and the man on the phone that asked my secretary to fill some missing information was also recorded.
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Response from the owner - 8 months ago
Thank you for sharing your storage experience with us. We apologize you were not satisfied. We understand there may have been some confusion about signing our lease. As a customer of the previous owner, with an older lease, we needed to update your information, including signing a lease with iStorage. All rent and associated charges are included in the lease for you or your representative to review prior to signing. If there was some confusion or miscommunication regarding this, we apologize. We appreciate your business and are sorry to see you go. Our District Manager will be in contact with you to discuss your experience.
Adriana Gutierrez's profile photo
Adriana Gutierrez
a year ago
The staff was super friendly and very helpful. We rented a 5 by 5 unit and it was just the right size for what we needed. I will definitely refer them to anyone I know who has storage needs.
Response from the owner - a year ago
Hi Adriana, My name is Judy. Thanks for leaving us this review and for sharing how friendly and helpful our staff at our Florence location are. If you refer us to a friend and they mention your name at move in, you will receive 25 dollars of your next months rent!
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Tiffany Landers
2 years ago
Very accommodating facility, answered all my questions and told me about all their amenities and I was very impressed. If I decide to use storage, I will definitely be storing there and will recommend it to everyone. Danette and Kenny were very helpful and courteous!
Response from the owner - 2 years ago
Hi Tiffany, My name is Judy and I wanted to thank you for leaving us a review with 5 stars. We agree with you on Danette and Kenny being helpful and courteous. Our managers are very knowledgeable of their facilities and products. We hope to be able to serve you in the future.
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Tommy Bolton
a year ago
Quick and easy. Went over everything real good and I would recommend to anyone
Response from the owner - a year ago
Hi Tommy, My name is Judy. Glad to hear your move in was quick, easy and you received all the information you needed. I wanted to let you know that if a new tenant mentions your name during a move in, you will receive $25.00 off your next months rent! Thanks for storing with us.
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Cynthia Carnes
a year ago
Potential Tenants, If you are on a budget you might want to research the rate increase history of the company before committing your belongings there. I moved my household belongings into a climate controlled unit last December at the agreed upon rate of 166.10. That rate increased in March to 175.00. and again this month to 200.00. "Landlords:" have the right to increase rents,but twice in one year! That is sad.
Response from the owner - 10 months ago
Thank you for taking time to let us know about your recent storage experience. We believe our storage rates are competitive within the local market. We are constantly assessing our pricing in order to offer the best storage options at the best price and value. If you would like to discuss further our District Manager is always available to address your concerns and answer your questions. Please let us know how we may be of further assistance.
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Randall Pickett
2 years ago
We just rented our space two months ago. Found this place to be the best and most secure. You may find other storage facilities with a cheaper rate but I feel much safer knowing that someone is on site all the time. You won't find a more secure place for you stuff.
Response from the owner - 2 years ago
Hello Randall, My name is Angelica and I want to thank you for choosing iStorage to meet your needs. I am pleased that you found us to be the best and most secure. Thank you for taking the time out of your schedule to write this review. If you should ever have any questions please feel free to contact me at abrooks@istorage.com
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Mona Weir
2 years ago
Safe place to park, always clean and well taken care of. Wonderful people to deal with and very accommodating. Always willing to go out of the way to help.
Response from the owner - 2 years ago
Hello Mona! My name is Angelica and I am glad to hear that you were pleased with your experience at iStorage Florence. I'm happy to hear that you were provided with excellent customer service and that you found our facility to be very safe. If you have any questions or concerns please feel free to contact me at abrooks@istorage.com
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Michael Diaz
2 years ago
Being a family man of three at home and extended family all over the place the holidays can be a bit hectic with all the gifts. a friend of mine mentioned istorage for shipping boxes so I figured I might as well look into it. The sweet lady there I believe her name is Dannette (the blonde one) was more than accommodating with my needs. she was knowledgeable and courteous and very polite. I was very pleased with the service and will keep istorage in mind for future use.
Response from the owner - 2 years ago
Hi Michael, My name is Judy and I wanted to thank you for choosing to use iStorage to ship your boxes! Our managers are very knowledgeable of our products and services and enjoy being helpful. We hope to be able to help you in the future.

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