Response from the owner - 2 weeks ago
We’re sorry to hear that you were unhappy with the processing and completion of your maintenance requests. Unfortunately, there are times when we may have to visit an apartment on more than one occasion to correct a maintenance issue. However, we always strive to meet all of our residents’ needs. If an issue arises in your apartment, the property managers are always available to meet with you and discuss your concerns. Please feel free to contact me at any time. I can be reached via email at firstname.lastname@example.org or at 301-843-3010, extension 1538.