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Pantai Ria Kenjeran Park
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Attended Angelus Custos
Lives in Sukolilo 100
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Have him in circles
11 people
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Do everything in Granting Jaya
Employment
  • Lu
    Operational, 1978 - 2012
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Sukolilo 100
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Surabaya
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Liburan keluarga
Introduction

PANTAI RIA KENJERAN SERVICE MANAGEMENT WITH IMPROVING KEY MANUFACTURING PROCESS AND RELATED BUSINESS AND MANAGEMENT PROCESS

 

 

 

 

 

By : Iva Sriyanti

PT.  GRANTING JAYA

January, 2010

 

 

PANTAI RIA KENJERAN SERVICE MANAGEMENT WITH IMPROVING KEY MANUFACTURING PROCESS AND RELATED BUSINESS AND MANAGEMENT PROCESS

 

Introduction

            Pantai Ria Kenjeran is the largest amusement land in Surabaya stands on 100 ha agriculture field employees 200 workers who serves 10.000 consumers / week.

            The entrance ticket, the short term hotels and the swimming pool are the most  important part for Pantai Ria Kenjeran revenue. Surabaya and Malang are the biggest number of consumers who comes to Pantai Ria Kenjeran.

            The sea-view is giving the consumers satisfaction. Madura island, the closest island to Java island, is the outdoor tool that is so attractive in consumers eyes. It is so easy to get there from the sea-shore. It is about Rp. 70.000,- / boat.

            Pantai Ria Kenjeran is promoted by government since 2007. That frequently mention in promotion is Balinese architecture temple, called Sanggar Agung (Hong Shan Tang). The newest item in Pantai Ria Kenjeran that is mentioned as the copy of Wang Fu Jing, called Sanbu Seaside, is also written in the promotion.

            The copy of Tian Tan is also built. The blocks of bricks were sent by Chinese Buddhist to be the roof.

 

Improving the key manufacturing process and related business and management process

            The key manufacturing process to serve and give the consumers best pleasure are all the items and the men. The racing park, the hotels, the swimming pool, the temple, the Sanbu Seaside, the horse training house are the items established in Pantai Ria Kenjeran to get the profit.

            The wild tenants, the tenants which are not paying the rent fee, that have been there before the management paid much attention are gathered and made up in an area 20 x 8 m.

The Item          

            Each of them is managed by a supervisor. The swimming pool is supervised by the owner’s daughter, while the horse training house are rented by a horse training expert.

The Men

            The management is on the owner’s hand, by giving understanding to the all suppliers and the workers.

            The number of the senior workers who are above 50, that is closed to the retired age, is the point to be paid much attention. Their positions, that is just white-collar workers, are also giving many contributions. The improvement for them are giving them the uniform and be handled by a street fighter.

 

Management process

            The management process is improved particularly and periodically to cover the stealing. It is tried to hire the owner’s second child to make sure the do of management process. The do is not as well as the expectation of the manager because of the owner’s involvement.

            The final conclusion from the owner was to give the manager other position as the work in Pantai Ria Kenjeran was plenty so that the attention to management process was very low, like before, no improvement. 

            Before all the items ready, it was not ok for the owner to do the management. The management process is recently now centered in the office with the owner’s cousin’s eye.

 

Service management

            The most important do for the service management in Pantai Ria Kenjeran is attention to the environment, the wild tenants, the Sanggar Agung prayers.

 

The environment

It is the first in owner’s mind that a safety feeling in consumers are the best way to serve the consumer. The knowledge of the owner is the safety feeling and the truth safety is different. It is important to feel safety. Therefore, the lamps are built along the street.

            Moreover, during the rainy season, it often floods. This condition is not good for this amusement land. The flood is usually a little bit high that is so comfortable for the people in transport.

After an activity, sweeping area is the most important thing to do.

The tenants

           As its development, there were so many tenants stayed there. They were the wild tenants, refusing to pay the rent fee.

            When it is the time, the owner tried to make them good. The tenants were called and taught, then were put on a specific area. They were also asked to pay the fee. The colourful tents were also made.

Besides, the wild tenants is also organized by the owner. They are gathered in area 20 x 8 m.

            By the time, a research of these tenants were done by a University of Surabaya student. It is known that the biggest thing on the management mind was the clean of the food serving. 

Sanggar Agung

            Sanggar Agung is a temple that is divided into 3 parts : Sanggar Agung, four faced Buddha, and Tian Tan. Sanggar Agung was built in 1999 then followed by four faced Buddha 3 years later.

            By its growth, Tian Tan has been built. It was bigger than the real Tian Tan in Beijing. The Chinese government then was the sponsor of this Tian Tan.

            Activities are often held by Sanggar Agung. It is always attended by thousands people. 

 

About Iva Sriyanti

Iva Sriyanti, a former operational manager, has 3 years experience with hotel by her father’s company. This includes the industry of jewelry, responsible for all the action inside. As the consequence of this experience, Iva Sriyanti has great familiarity with all aspects of industry.

Iva Sriyanti holds a Bachelor of Industrial Engineering from University of Surabaya. He has received many certificates from seminar of Industry, including the ISO certificate.

Bragging rights
The founder is Loe Kim Soen, wife name : Istiani, have 9 children, 20 grand children, and 7 grandchildren
Education
  • Angelus Custos
    SMPK
  • Frateran
    SMUK
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Male