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Maui Sands Resort & Indoor Waterpark
Hotel
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5513 Milan Rd Sandusky, OH 44870
5513 Milan RoadUSOhioSandusky44870
(419) 621-7357mauisandsresort.com
Hotel, Water Park
Hotel
Water Park
Bar
Resort
#1 hotel in Sandusky OH according to TripAdvisor! Book you stay on our website today!
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2-star hotel
$89
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Review Summary
2.6
78 reviews
5 star
15 reviews
4 star
13 reviews
3 star
10 reviews
2 star
6 reviews
1 star
34 reviews
Bright rooms & suites, some with bunk beds, plus a family-focused waterpark & a grill restaurant.- Google
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Megan Wharton
in the last week
If you're nitpicky and entitled, go somewhere else and spend 3 times as much. If you're looking to have a great time with your family and not break the bank, this is the place! The staff was very friendly. Rooms were exactly as advertised, nice and clean. Perfect place for younger kids. Drinks were very reasonable, as was the breakfast buffet. If you're looking for the Ritz Carlton, go to the Ritz Carlton. If you're looking for a good time with your family, Maui Sands is the way to go. Leave your bad attitude at home, and see how much more fun you have!
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Colby Hipkins
a week ago
STAY AWAY, PLEASE.....they double booked us in two different rooms where people were already in the rooms, we walked in on a family. They told us there no way there someone in the room 3 times and argued with us before walking the mile to the room to check. Then the hotel was booked....know idea how this place sells out.....and our rooms where on the complete opposite side of this unorganized, understaffed, and horror of a hotel. Please they don't care it took an hour and a half to get to our room. The room had broken glass in the floor, broke air/heater and the bunk beds where being held up by bumbling against the wall. The other had no hot water and was just run down. When we got pizza the guy making it, can't believe I ate here, didn't even start our pizza until I asked 20 mins later with a ticket I front of him while he's standing there doing nothing. Than I watched him pull frozen pre made formed pizza crust slop some sauce and cheese then give our pie away to the guy behind me....wtf. when we asked to be comped they blamed this on a pc error and said u have to talk to the morning manager because there isn't a manager on duty tonight. I imagine that we will be standing in a long line for this too. PLEASE GO SOMEWHERE ELSE....KALAHARI....OR DO SOMETHING ELSE NOT A GOOD PLACE AT ALL. So to break it down stupid long check in process, called liars at desk, rude and understaffed, and run down dirty hotel, oh yeah water park small, rusty and run down. IF I COULD GIVE -5 STAR I WOULD.
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Chazity Slinker
a week ago
Worst water park I've ever been to First the Rooms were disgustingly dirty we had to wait hours because they weren't clean at check in time I'm pretty sure the only thing they do is change the sheets,My grandma found BED BUGS in her room today at check out our whole family had 5 Rooms but since no ones room were clean in enough time but hers on Tuesday when we got there everyone had all their things in her room while we swam in the park (Hopefully nothing got in our belongings) We also had six kids with us and All of them have Bad itchy Rashes over there whole body,the workers are the most unprofessional people they Never Once apologized for Anything but instead called the police on us after taking all the adults in a conference room because the whole lobby was filled with people they didn't want any one to hear they have bugs. When the police came the manager Stephanie stood behind us Laughing the whole time while we were getting the police reports done. I highly recommend for everyone to NOT go to this place don't waist your money its ridiculous there.
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Liz Younglove
a month ago
Life guards think they are the king/queen of park and very rude!!! My room, which I booked for 2 nights, had cobwebs hanging from the corners. I asked for clean towels and never received them the entire 2 nights we were there. I booked a second room for my grandchildren which was also dirty and the heater/air conditioner did not work. Then the charged my credit card for a 3rd additional room which 3 days later I still can't get reimbursed for when the manager on duty said she handled it. They let my granddaughters play on all the water activities except for the larger slides all weekend then come Sunday the life guards decided they were all too little and had to stay in the babies pool. Unreal that I spent alot money on 2 rooms which were dirty and got billed a 3rd room. Restrooms in water section were disgustingly dirty. My 10 year old son wanted a milk shake at 10 pm and the girl making the shakes actually started yelling and threw the items around behind the ordering counter and walked out needless to say we never got the milkshake. Has alot of potential for a good lil getaway for smaller kids but the staff needs to be put in line and learn how to treat customers!!!! DOC WAS GREAT!!! He is an asset and about the nicest one there. I spoke to a Kyle about my over charge and he couldn't figure it out so I stated to him I will come back down in the morning and check and his reply was "good I won't be here". Really unprofessional place.
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Katherine Westrick
a week ago
THIS PLACE BLOWS!!!! The room was nasty, there wasn't any toilet paper, or hand soap! We ended up leaving the same night we got there, because nobody could sleep due to people running up and down the hallway, slamming doors every 2 seconds, somebody was singing as loud as they could right outside of our room. To top it off the people next to us were smoking in their room, and it smelled terrible. The people who work there are rude and snobby. I called and complained the next day and wanted at least half of my money back and she refunded me 42.00 and acted like I was the stupid one. If I could I would take that 42.00 and shove it up her ass! I will never go back and I would never recommend anyone stay there, unless you have no children, want to party, and get no sleep!
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Christine Agnello
2 weeks ago
This place was very disappointing. It has four slides total and when we got there only two were open and one of the kid's areas was closed. They said they didn't have enough lifeguards to have them all open. We had to wait about 20 minutes just to get a tube to ride the lazy river. We ended up getting a one-person tube for the four of us. Little kids kept trying to cut in line and after about 5 kids did this the lifeguard finally said something to them. After we went around the river once, we were getting out and the lifeguard actually splashed my husband; he couldn't believe an employee would do something like that. My kids were so upset they just wanted to go back to the room. We checked out after being there about 2 hours. Felt bad for the front desk woman; there were as many people in line to complain as there were to check in. Spend a little extra money and go to the Great Wolf Lodge 5 minutes down the road. It is worth every penny.
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Tangela Robertson
in the last week
Please ignore the negative reviews. I purchased my room from Groupon and it was worth the money. Yes the check in line was 15mins long at 3pm. Yes the carpet in my room had torn edges where the floor transitions to tile. My room was clean and no bed bugs! (always a plus when traveling) The water park is small but my children ranging from 3-13 all had a great time. If you have ever been to Great Wolf or Khalari you will be disappointed with the size of the park as an adult, but my children have done all three and had no complaints. I think people are expecting a 5star experience for 3star money
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BJ F
2 months ago
Hotel staff gave my driver's license to another guest! They were Inept, Rude, and Completely Unapologetic about their careless mistake. The front desk requires you to leave your driver's license in exchange for getting a cue ball for the pool table, I had no problem doing this but when I returned the ball to the front desk they did not have my license and tried to hand me someone else's instead. They were so rude and acted like it wasn't their problem at all. They started checking out other guest instead of dealing with the problem. Several times I had to tell them they needed to find it, call whoever was working when they took it, and how upset I was. I spent an hour standing at the desk while they claimed to be looking into what happened, in another room. Not once did I receive an apology or did the manger get off her office chair to come talk to me. Finally another guest came down to the front desk with my ID saying that they gave her the wrong one. I was beyond mad at this point. None of the staff was even slightly apologetic, and that's when I asked to speak to the manager. The manager was also rude and defensive and acted like it was no big deal that her staff would make such a careless mistake. She refused to do anything to even try to make it right. I asked to speak to her supervisor, and the Manager REFUSED TO GIVE ME HER SUPERVISORS NAME OR NUMBER. She said they just don't give out that kind of information to guests. Yet they will hand over MY identity to a complete stranger.
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