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Dan Matlack
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An employee of fumfie called me to upsell me on a product I had just ordered and placed overnight shipping on. I purchased the upgrade and made sure my overnight shipping I paid for, 60 bucks, would get my purchase to the right place the next day. John, the employee, assured me it would be shipped that day, a Thursday, and arrive on Friday. (the address is 30 minutes from the store) The item did not ship that day. It was not delivered until Tuesday of the next week, missing the birthday it was intended for. When I contacted them asking to be refunded for my overnight shipping. They gave me the runaround, did not refund my shipping costs and pretty much said, tough luck, we shipped it over night when it was ready to ship. All of that would have been fine with me, if I had not been told by their employee, John, that it would be shipped and delivered no later than Friday. They pretty much lied to me for a 20 dollar upsell. Then would not come clean and do the right thing by refunding the shipping. Oh well, not all businesses are good ones. I'm sure they are nice folks, but I will not shop there again and you should not either. And if you do, don't believe anything they say when they call you to upsell you more items.
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Public - 8 months ago
reviewed 8 months ago
1 review
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