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Information Architecture
Usability & User Experience
Usability & User Experience

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"FAQs": Do they really work, or are they just a snake oil remedy for poor content?

While there isn’t much research supporting the usability of FAQs, they are a frequent topic among experts. Their advice includes:

Include real frequently asked questions.
“Too many websites have FAQs that list questions the company wished users would ask. No good." - Jakob Nielsen.

Make sure you really need a FAQ.
“If your FAQ page is answering questions that the rest of the website should answer, then you have a problem with your site content.” - David Hamill.

Show you care.
"Users appreciate a well-constructed FAQ because it shows you care about their time." - David Coyne.

Keep it short and simple.
“The trick is to make it easy to skim, keep it short, follow the right format, and stock it with questions people ask.” - Feedback Army.

Read the full article by R. Stephen Gracey @

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Manuel Lima, senior UX design lead at Microsoft Bing, explores the power of network visualisation to help navigate our complex modern world.

Awesome illustrations by cognitive media -

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Interaction Design & Cloud Based Tools


#interactiondesign #uxdesign #cloudtools

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Great video!

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Why not celebrate the World IA Day with a live stream from the event in Ann Arbor

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Awkward video, but nonetheless "spot-on"!
You say "potato," I say "focus group"

Blog Post:

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Why User Experience Design Needs Search Engine Marketing -

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The first ever World IA Day focuses on Designing Structures for Understanding. On February 11, 2012, WIAD hosts events in 14 cities across all corners of the globe.

Further reading & Sign Up:

Vancouver, Canada
Sao Paulo, Brazil
Los Angeles, CA, USA
Bangalore, India
Kuala Lumpur, Malaysia
Panama City, Panama
Bucharest, Romania
Paris, France
Canberra, Australia
Malmo, Sweden
Johannesburg, South Africa
Tokyo, Japan
Ann Arbor, MI, USA

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A good example on how IA and SEO sometimes collides in the most terrible of ways. Although, the Link Bait potential is huge!
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