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Information Architecture
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"FAQs": Do they really work, or are they just a snake oil remedy for poor content?

While there isn’t much research supporting the usability of FAQs, they are a frequent topic among experts. Their advice includes:

Include real frequently asked questions.
“Too many websites have FAQs that list questions the company wished users would ask. No good." - Jakob Nielsen.

Make sure you really need a FAQ.
“If your FAQ page is answering questions that the rest of the website should answer, then you have a problem with your site content.” - David Hamill.

Show you care.
"Users appreciate a well-constructed FAQ because it shows you care about their time." - David Coyne.

Keep it short and simple.
“The trick is to make it easy to skim, keep it short, follow the right format, and stock it with questions people ask.” - Feedback Army.


Read the full article by R. Stephen Gracey @ http://bit.ly/MnBLUv
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Per Salomonsson's profile photoKiyotaka Fujii's profile photo
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Great video!
 
UX and UI, Chicken and Egg
http://bit.ly/HdvwlL
The Chicken and Egg video is for people to know that behind every website they enjoy using, there are user experience designers who are dedicated to improvin...
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Awkward video, but nonetheless "spot-on"!
You say "potato," I say "focus group"

Blog Post: http://bit.ly/vGqiD1
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You Make The Website's profile photoPer Salomonsson's profile photo
 
This is gold! Like talking to a brick wall...
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The first ever World IA Day focuses on Designing Structures for Understanding. On February 11, 2012, WIAD hosts events in 14 cities across all corners of the globe.

Further reading & Sign Up: http://worldiaday.org/#home

Locations:
Vancouver, Canada
Sao Paulo, Brazil
Los Angeles, CA, USA
Bangalore, India
Kuala Lumpur, Malaysia
Italy
Panama City, Panama
Bucharest, Romania
Paris, France
Canberra, Australia
Malmo, Sweden
Johannesburg, South Africa
Tokyo, Japan
Ann Arbor, MI, USA
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Information Architecture has a new profile photo.

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Manuel Lima, senior UX design lead at Microsoft Bing, explores the power of network visualisation to help navigate our complex modern world.

Awesome illustrations by cognitive media - http://www.cognitivemedia.co.uk
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Interaction Design & Cloud Based Tools

Article: http://bit.ly/J14oty

#interactiondesign #uxdesign #cloudtools
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Why not celebrate the World IA Day with a live stream from the event in Ann Arbor
http://www.livestream.com/wiada2
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Why User Experience Design Needs Search Engine Marketing - http://selnd.com/uPvjvN
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A good example on how IA and SEO sometimes collides in the most terrible of ways. Although, the Link Bait potential is huge!
HEMA - http://bit.ly/s8IsIA
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Hello World!
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Have them in circles
127 people
Search Engine Marketing's profile photo
Christopher Engelmann's profile photo
Göran Hagert's profile photo
Satoru MURAKOSHI's profile photo
Mel Cassio's profile photo
James Weinheimer's profile photo
Lytous Zhou's profile photo
Alexander Osias's profile photo
Bev Corwin's profile photo
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Usability & User Experience