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Daolin Chen
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This website illustrate reviews and reports from travelers about Brisbane Airport. People can post comments about their experience and issues in the Brisbane Airport and rate a list of things like queuing, cleanness and facilities about Brisbane airport in a scale from 1 to 5.
http://www.airlinequality.com/Airports/Airport_forum/bne.htm
The second link is a document of a list of things that how Sydney airport try to do to improve their users experience.  
http://www.sydneyairport.com.au/~/media/A3B4E06271364872A662D5AA4BF80129.ashx
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