I was promised a free carpet and furniture clean. Sadly when they entered my home i found out they were trying to sell me the vacuum! Why couldn't they just be up front? The lady was here for 5 hours! until we reluctantly agreed to buy the vacuum so they would gtfo. Oh and they never cleaned my carpet or furniture and my girls were here with me and the lady kept handing it to them or me to do the work! But i couldn't throw away the little circles or she wouldn't get paid she claimed. But she didn't do the work so why should she get paid for my kids work?? My husband and i wanted to discuss this before a huge purchase but they wouldn't leave so we could. I told hubby to return the thing but he's a sucker and wants to keep the POS. Then my husband fucked up and broke the belts so we called about getting them replaced. They promised to be over but didn't show up till 7pm! We sat at home all day waiting for them too, they didn't even have the curtousy to call and give us a time. Oh and the guy got lost and instead of calling for directions he just kept driving around till we called him after waiting 90 minutes for a "i'll be there in 20 minutes" He replaced the belts and was suppose to leave the box of 4 we were told he was bringing us but instead he stole the other 2! Then the little bottle of dry foam shampoo we were told was suppose to clean the 1,000 sq ft of our top floor before running out, well it cleaned one hallway and yes we followed the directions. They only offered $100 to buy our old vacuum cleaner as well when we paid much more for it. The vacuum did work and we were promised all new equipment after the demonstration but the lady left the same steam cleaning equipment there. For all i know its been in a hundred other homes and since they re package the one they use for demonstration you don't know if they are truly bringing you a new one or tracking in dirt from other peoples homes. Save ur time and money and don't let anyone in your home that promises anything for free!