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ManagingCommunities.com
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Community Manager Blog
Community Manager Blog

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At schools around the world, buddy benches are helping kids to more easily find friends. Could your online community use one?

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Genius: $56.9 million in funding, 6+ years to add a report abuse button (and only after a member of congress asked them to).

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Why do community professionals burnout? Beyond the normal reasons for burnout in any field, there are a few things that we can point to, that we experience more frequently than the average profession.

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You know how video games have that playable tutorial level? Your online community should have that, too.

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I don't build addictive, habit-forming online communities.

More and more, I see people talk about making communities, social apps and other services addictive or habit-forming, about tapping into fear and insecurity, as if these were respectable goals. I've finally heard enough. I'm disgusted by it, and I reject it.

You can't use these words and then feign innocence or say it was just a catchphrase to reel people in. Those who have seen the damage of addiction know otherwise.

We are at our best, as a profession, when we help people become more successful in their lives. But we also have the potential to be something far worse. Especially when that is our actual intent, and the words that we use reflect such an intent.

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Fandango needs to prove they can be trusted with Rotten Tomatoes. Here's how they can do it.

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According to a new study, answering complaints in online forums boosts consumer advocacy more than any other channel of customer service.
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