Why I will never order from Currys again – let me explain all the tweets at the weekend.
Check out this nice Fridge Freezer: http://www.currys.co.uk/gbuk/household-appliances/refrigeration/fridge-freezers/bosch-kgn34vw30g-fridge-freezer-white-21479306-pdt.html
Note that it says at the bottom of the page, and I'm quoting in full carefully: "Home Delivery direct from the Manufacturer - All deliveries include free collection of your old appliance for recycling (your old appliance should be safely disconnected prior to arrival). Delivery can be arranged Monday to Saturday between 7am & 7pm." (I have a screenshot if they change it).
Not "Some deliveries include free collection of your old appliance", or even "All deliveries include free collection of your old appliance (where applicable)" or even "(See terms)". It explicitly says "All deliveries include free collection of your old appliance". "All Deliveries". "ALL".
So imagine my surprise when the people delivering my new fridge refused to take the old one away.
I phoned on Sunday morning and spoke to Jake, who told me that deliveries were subject to the manufacturers terms and conditions. He directed me to this page http://www.currys.co.uk/gbuk/delivery-1021-theme.html
and this line in the middle of it: "Products delivered directly by the manufacturer are subject to their own terms and conditions". Note there is no link to said T&C's.
But wait, maybe this was one dude? Maybe I'm being Harsh? Um, no. Check out this Twitter exchange: https://twitter.com/knowhowtohelp/status/424940334489931776
"Sorry for upset, we also state any order placed for del. from manufacturer is in accordance with their T&C's"
So basically, Currys will tell you one thing very clearly then try to use someone else's obscure T&C's that they don't even link to get out of it. AVOID THEM LIKE THE PLAUGE.
In my case, I told Jake I wasn't going to accept that and politely asked him to turn this into a proper complaint. He told me a manager would call back in a hour, and none did, so I tweeted angrily. Later that afternoon I got a voicemail from a manager apologising. They arranged a pickup for today, which has now happened. But what if I hadn't complained? Would it have made a difference if I hadn't tweeted? What if I had tweeted but had had less followers?
The manager on the phone tried to make out this was a mistake and he would make sure it didn't happen again. If that was all it was, I'd honestly be fine. Mistakes happen sometimes, we all slip up. But when several Currys staff try to tell me they have a get out clause in obscure T&C's and try to fob me off, then I get angry. Avoid.