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Andrin Wellenzohn
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So jetzt reicht es echt schaut euch einmal den Gesprächsverlauf mit dem OnePlus Support an!


Re: OnePlus two will not start in any mode

Andrin W*** June 23, 2016 17:51

This is a follow-up to your previous request **** "OnePlus two will not start in any mode" I talked to a lawyer and he said that they are responsible for this warranty! Apology please my bad english.


Kelly June 23, 2016 17:59

Hi Andrin,

Thanks for reaching out!
My name is Drew from OnePlus Support answering your concern as of this moment.
To view our Warranty Policy, please visit your local OnePlus site https://oneplus.net/, choose your country or region, then scroll down to the bottom and click on "Privacy and Legal".

Hope this helps.

Best regards,
Drew


Andrin ***** June 23, 2016 18:15

Hi Drew

Unfortunately, it is in my country (Switzerland) so that the manufacturer is one year long responsible for the warranty. Because is sold OnePlus the device not shop in the official Shop in Switzerland, it is not legally regulated to 100%. I ask that they will help me, so that it's OK for both of us.

Regards
Andrin


Drew July 09, 2016 16:45

Hi Andrin,

Thank you so much for the response. Sorry for the inconvenience this has caused you.

OnePlus products purchased from our official store: OnePlus.net, are eligible for OnePlus warranty. We do not endorse or support purchases from 3rd party sellers. Please kindly contact your supplier for support. Thank you!

Check out this link for more info on scalpers:
http://forums.oneplus.net/threads/5-reasons-to-not-buy-the-oneplus-one-from-scalpers.35689/

Thanks for your understanding!

Best Regards,
Justine


Andrin ** 09. 2016 16:58

Hi Justine

I would ask that they do not make it so easy for yourselves. Fact is that in Switzerland the manufacturer 1 year is responsible for the warranty.
I ask you will help me, so did it's OK for Both of us.
Otherwise I run a further judicial steps!

Regards,

Andrin W



Avatar
Justine July 10, 2016 15:40
Hello Andrin,

Thank you for the response.

We would like to schedule your device for Remote Session if that can fix the issue your facing right now. Also, we do understand the importance of solving the problem of your phone. May I ask when you would be available for an appointment? Kindly let us know your preferred date and time between 10:00 AM EST to 1:00 AM EST. Looking forward to hear from you.

During the remote session, a Level 2 Tech Specialist will follow these steps:

Extract the required drivers and certifications from the files below.
Install those drivers to ensure your PC correctly identifies the OnePlus 2.
Restart the computer into Safe Mode and disable driver signature verification enforcement.
Complete the installation of a new OS onto your device.
Your OnePlus 2 will need to be tethered to a Windows machine (Windows 7 or above) while we flash your device. The process will take up to an hour and you will have the option to stop at any point in time. Please be sure to back up your files from your device and that the following files have been downloaded onto your PC.

Oxygen - ​***
Certificates - ****
USB Drivers - ***

NOTICE:
Our Tech Specialist only accesses the files and applications on your PC that are necessary for troubleshooting. We do not and are unable to store or disclose any information we have access to during this process. The whole process is done with the customer's presence and can be terminated at any time.

Please let me know if you have any questions.

Best,
Justine


Hello Justine,
Functioning the Remote Session even on a mac? Unfortunately I have no windows machiene in my household. My prefer time is the 1 on. Today the 10 July.

Thanks for the help

Regards,



Justine July 10, 2016 19:22

Hello Andrin,

Thank you for the response.

Unfortunately, we need a windows PC for the Remote Session on your device. Then you need to download the files provided before the Session will start.

Please let us know if you have any questions.

Best Regards,
Justine



Andrin *** Friday at 11:04

Hello Justine,

Thanks for the response.

Would it be possible a Remote Session at 10:00 AM EST Today (15. July Swiss time)?

Regards,

Andrin W



Justine Yesterday at 18:04
Hello Andrin,

Thank you for the response.

We can schedule your device for the 20th of July at exactly 10:00 AM EST. Please let us know if you want to proceed with the schedule.

Looking forward for your response.

Best Regards,
Justine


Andrin ***** Today at 17:22

Hello Justine
This date and time are OK for me. Thank you.
Best regards,
Andrin W

Avatar
Justine Today at 20:17
Hello Andrin,

Thank you for the response.

In regards to your concern, unfortunately we are already full on that day. We can schedule your device on the 23rd of July between 7:00 AM EST to 10:00 AM EST. Please select the time your are available for the session.

Looking forward for your response.

Best Regards,
Justine



Andrin ***** Today at 21:53

Dear Justine

I have specially taken this evening free, for this remote session. Plus i am from the 20. July to August 11. in the holidays. I ask them to give me a fix date for a Remote Session bevore i go to my holidays (from 10 AM EST to 12.AM EST).
Nothing against you but otherwise I will take further legal action after my trip to Italy.

Regards,

Andrin W

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Andrin **** submitted this request
Status
OPEN
Shipping Tracking No.

Reason
Return / Repair / Replacement
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