Profile

Cover photo
8 followers|16,734 views
AboutPostsPhotosVideos

Stream

rostrvm

Shared publicly  - 
 
Our robust rostrvm® Cloud Contact Centre Service is now available on the Digital Marketplace, through the government's G-Cloud framework. You can find it in the Software as a Service (SaaS) category.

The beauty of rostrvm is that it enables you to enhance current capabilities without replacing existing infrastructure. This provides great cost savings, reduces any risk and is quick to deploy.

Also known as poweredbyrostrvm, the Cloud Contact Centre Service is built to deliver enterprise-grade functionality and performance. It helps organisations to deliver high levels of customer service across multiple contact channels.

1
Add a comment...

rostrvm

Shared publicly  - 
 
Precision Dialling gives you the optimum chance of making contact with your customers because you dial:

At the right time
In the right place
With the right message and medium to catch their attention
Matching the right agent skills to each call

So there’s no more endless re-dials to the same person with the associated risks, wasted time and effort. Rostrvm Solutions can take your contact operations from traditional Predictive Diallers to modern Precision Dialling
Optimise customer contact. Take your contact operations from traditional Preview, Predictive and Progressive dialling to modern Precision Dialling.
1
Add a comment...

rostrvm

Shared publicly  - 
 
One of the central challenges for outbound campaigns is making contact with your audience at a time that suits them.

We’ve added an Interactive Voice Messaging (IVM) module to the rostrvm Outbound suite. IVM complements live agent contact strategies – such as predictive dialler campaigns – with an automated message inviting the recipient to enter into conversation. If ‘now’ isn’t convenient than they can call back later,


A central challenge for dialler campaigns is making contact with your audience. Interactive Voice Messaging (IVM) complements live agent contact strategies
1
Add a comment...

rostrvm

Shared publicly  - 
 
We'll be @ the IT in Housing Exhibition for those involved in the provision of social housing. You’ll be able to learn about rostrvm for Housing, our proactive contact solution specifically for the Housing sector to address the financial challenges created by Universal Credit (UC) and Welfare Reform.
1
Add a comment...

rostrvm

Shared publicly  - 
This year we're celebrating 30 years of the rostrvm contact centre software suite. Here we take a look back over some of the milestones.
1
Add a comment...
Have them in circles
8 people
Paul R's profile photo
Bill Keogh's profile photo
Ken Reid's profile photo
Mary Ferry's profile photo
Greg Cording's profile photo
CallCentreHelper's profile photo

rostrvm

Shared publicly  - 
 
Our latest case study: David Holden, Managing Director at Intelligent Insurance, says, “The team at Rostrvm are experts at what they do but are also very approachable and good to work with – and they respond quickly.”
Intelligent Insurance is a new broker specialising in high-risk home insurance.The contact centre runs entirely via rostrvm software
1
Add a comment...

rostrvm

Shared publicly  - 
 
“There are numerous advantages to having a shared service with rostrvm; firstly, contact centre advisors can work at any of the three sites, whichever is convenient, and they can also work from home. This provides massive flexibility.”
EK Services uses rostrvm to deliver customer contact centres for Canterbury City Council, Dover District Council and Thanet District Council
1
Add a comment...

rostrvm

Shared publicly  - 
 
We have a new Twitter handle just for our work in the Housing Sector. Follow us at https://lnkd.in/efzB7zS if you'd like to keep up to date with all that's going on within the industry
Find out how @MidlandHeart are using rostrvm for Housing http://tinyurl.com/phjk5lu See us for a demo at #NHFIT16 Stand 30 10th & 11th February. 4 2. rostrvm 4 Housing · Feb 9. rostrvm 4 Housing @rostrvm4housing. All set and ready to go for @ITinHousing tomorrow! See us on stand 30 for a live ...
1
Add a comment...

rostrvm

Shared publicly  - 
 
The importance of recording telephone calls for compliance and quality monitoring purposes is well understood. But in today’s multichannel contact centre a ‘conversation’ can meander from one medium to another – web chat to email to telephone call and back again, making it harder to record


AuditLog captures contact on every channel, breaking down channel silos and giving you a caller-centric view with full access to each step of the journey
1
Add a comment...

rostrvm

Shared publicly  - 
Management tools with a consolidated view of your contact centre across all channels – calls, predictive dialler, emails, text messages and chat.
1
1
Add a comment...
People
Have them in circles
8 people
Paul R's profile photo
Bill Keogh's profile photo
Ken Reid's profile photo
Mary Ferry's profile photo
Greg Cording's profile photo
CallCentreHelper's profile photo
Contact Information
Contact info
Phone
0800 6122 192
Story
Tagline
Contact centre and back office software
Introduction

Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.