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One of the central challenges for outbound campaigns is making contact with your audience at a time that suits them.

We’ve added an Interactive Voice Messaging (IVM) module to the rostrvm Outbound suite. IVM complements live agent contact strategies – such as predictive dialler campaigns – with an automated message inviting the recipient to enter into conversation. If ‘now’ isn’t convenient than they can call back later,


A central challenge for dialler campaigns is making contact with your audience. Interactive Voice Messaging (IVM) complements live agent contact strategies
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We'll be @ the IT in Housing Exhibition for those involved in the provision of social housing. You’ll be able to learn about rostrvm for Housing, our proactive contact solution specifically for the Housing sector to address the financial challenges created by Universal Credit (UC) and Welfare Reform.
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This year we're celebrating 30 years of the rostrvm contact centre software suite. Here we take a look back over some of the milestones.
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Have you noticed how everybody’s talking about omnichannel? It’s a big buzzword at the moment in the contact centre industry.
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Continuing our  series of blogs looking at how customers’ lives can be made easy we consider outbound contact. Before you provide an outbound service to your customers ensure that it will improve your relationship with them. Because outbound contact should be about making it effortless and easy for customers.
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Have them in circles
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rostrvm

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We have a new Twitter handle just for our work in the Housing Sector. Follow us at https://lnkd.in/efzB7zS if you'd like to keep up to date with all that's going on within the industry
Find out how @MidlandHeart are using rostrvm for Housing http://tinyurl.com/phjk5lu See us for a demo at #NHFIT16 Stand 30 10th & 11th February. 4 2. rostrvm 4 Housing · Feb 9. rostrvm 4 Housing @rostrvm4housing. All set and ready to go for @ITinHousing tomorrow! See us on stand 30 for a live ...
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The importance of recording telephone calls for compliance and quality monitoring purposes is well understood. But in today’s multichannel contact centre a ‘conversation’ can meander from one medium to another – web chat to email to telephone call and back again, making it harder to record


AuditLog captures contact on every channel, breaking down channel silos and giving you a caller-centric view with full access to each step of the journey
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Management tools with a consolidated view of your contact centre across all channels – calls, predictive dialler, emails, text messages and chat.
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Continuing our  series of blogs looking at how customers’ lives can be made easy using all areas of the contact centre
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Have them in circles
9 people
CallCentreHelper's profile photo
Ken Reid's profile photo
Mary Ferry's profile photo
Northgate Public Services's profile photo
Bill Keogh's profile photo
Paul R's profile photo
Greg Cording's profile photo
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0800 6122 192
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Contact centre and back office software
Introduction

Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.