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Edge Communication
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People Connecting Well
People Connecting Well

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Everyone we speak to lately has a story about poor customer service. In the spirit of improving service, I hope you enjoy Ava's latest article about how to hone your complaint handling skills. http://www.edgecommunication.com.au/customer-experience-complaint/


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Ava recently had the privilege of delivering Edge Communication's ‘Winning Ways to Communicate With Your Customers’ workshop to the fabulous team at Olsen Environment. Ava was thrilled to work with this team and ensure they are equipped with the techniques to deliver excellent customer service. 

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Research has revealed that 86% of customers will pay more for a better experience. Many may ask what does ‘customer experience' really mean and how can we improve it? Take a look at Ava's latest article for some simple, yet effective ideas to help achieve better customer experience.
http://www.edgecommunication.com.au/customers-coming/

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The customer is King; that's one thing that will never change. Check out Ava's latest article in the Business News for some ideas on how to develop a customer driven culture in your organisation. http://edgetelephone.com.au/how-to-develop-a-customer-driven-culture/

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Were you born before the internet? When an apple was what you ate to keep the doctor away, a tablet was a pill you took when you were ill and an ipad was a patch you wore if you had a sore eye. Check out Ava's latest article to catch some great tips in listening well in the noisy techno world in which we live.
http://edgetelephone.com.au/are-you-really-listening-to-your-customers/

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Proud to have two articles published in Business News recently. Check them out to find out all about the new economy of the customer experience, and the seven things you need to consider to ensure your customers have a great experience and keep coming back for more. http://edgetelephone.com.au/in-the-media/

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Are you giving your customers the WOW factor? Here are some tips on sharpening your customer experience at every touch point. If you agree, click LIKE. We'd love to hear your tips that work for you.

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This is a very funny take on a google search in real life. It does pose an interesting question though...what are your customers experiencing both online and in person and what's this saying about your organisation? Click LIKE if you like it, and we'd love to hear your comments as well

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Latest research showing that customer service is good for your health. What do you think?
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