One for Whatever Doesn't Work!!... Just used Asda online grocery service for the first time. Absolutely terrible, unacceptable substitutions, dairy products delivered are out of date, conflicting customer service information, abrupt helpline staff (in USA I think) broken website links!! After two phone calls and a complaint email I'm still not convinced they have issued any refund.
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- Andrew M+1We've stuck with Ocado over the years, having tried Tesco, Sainsbury and Waitrose. It does a while to get into a routine, but throughout the whole time we've been happy with Ocado, the site, the delivery, the customer service. They do have some lines unavailable compared to others but we haven't had the same fiascos that we've had with others (Waitrose was pretty reasonable but not as good as Ocado).Sep 11, 2016
- Alan K+1Was surprised to get a mention on the show over this so thought I'd update things. My big mistake with Asda was purchasing a six month delivery pass up front as they had an offer on for £18 for the six months. After the out of date items being delivered I decided I didn't want to commit to Asda and was assured a refund of the out of date goods and pass had been issued. The goods have been refunded but it seems the pass is now not going to be as I have already used one delivery (though if I'd have signed up for a six month pass and decided to pay monthly apparently I could have cancelled it and not been charged for anything but the first month. What really grates is the customer service, the telephone calls, false promises and blatant lies that I have been fed by their call centre.
To be clear I wasn't trying to say online groceries don't work just that this particular company have in my experience failed dramatically. Despite still having the Asda delivery pass we switched back to Morrison's again this week (we used them for 6 months or so a while back without issue) and as per usual everything was fine, order was accurate, dates were good, no substitutions etc.
Guess the moral of the story is don't commit until you've tested the service.Sep 20, 2016
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