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Joshua Klingbeil
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Technology Mastermind
Technology Mastermind

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Dropping this Patron Privacy (ALA email list) post in here. It sounds like it will be a good awareness exercise for any of us, regardless of experience in this realm.

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Wish I had heard about this sooner and wanted to share.

Really interesting and interactive program starting next week on consumer privacy literacy by WNYC’s Note to Self Podcast.

https://project.wnyc.org/privacy-paradox/


Robert Wilson
Emerging Technologies & Systems Librarian
Bridgewater State University
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FYI

The Library of Congress (LoC) has been subject to a Denial of Service (DoS) attack over the pas couple days. Interestingly enough, the event has been a quiet one.

ALA picked up and relayed the following piece from the hyper-focused FCW (Federal Computer Week) site.
https://fcw.com/Articles/2016/07/18/LOC-cyber-attack.aspx

Though there's not much meat to the story.

Another similarly hyper-focused journal had a likewise similarly scant posting.
http://fedscoop.com/library-of-congress-ddos-attack-2016

Library of Congress didn't offer much in it's Twitter Feed
https://twitter.com/librarycongress/status/755177724075970560?lang=en

and it's website, again accessible, pretty much says the same thing. The only tidbit which has presented itself thus far in an easily accessible (to the general public) sense is a Twitter reply from LoC to another Twitter user (also referenced in the FedScoop piece listed above).
https://twitter.com/librarycongress/status/755177724075970560?lang=en

The LoC is responsible for services in a scope just a smidge greater our own... so I can understand caution in messaging. I hope though, that the transparency we here at WVLS, and many of our fellow library systems strive to achieve is given an opportunity in this moment to be appreciated. I admit that without knowing the whole story, it's hard to pass judgement. However, the apparent opacity of this event from an LoC communications perspective - with an acute but strong national and global audience - is a bit unnerving to me. 

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As WVLS and IFLS are are prepping to migrate from our respective helpdesk platforms into HelpScout, I somehow got added to their wonderful blog (https://www.helpscout.net/blog/). Like many of you, I'm subscribed to way too many trade journals/blogs/newsletters/etc. I'll read a post or an email from time to time but miss 90% or more of what I'm subscribed to. I've read every single post on the HelpScout blog since I've begun receiving them, and have found every single one valuable. Even if you're not looking to jump ship to a new HelpDesk platform, the HelpScout blog may be worth your attention.

This particular post is a great example. They can take a difficult subject to be comfortable with, and help the reader through it in a meaningful way. There is much services-oriented wisdom to be garnered from their blog, for the benefit of anyone traveling the path of personal growth and/or professional development.

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This is a nice write up on the importance of perception. Some of this goes all the way back to Support 101, and some of it is based on new understanding of strategies which have been successful for quite a bit longer than I've been involved in technology support.

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"The original LinkedIn 2012 data breach turns out to have been much larger than the estimated 6.5 million username and passwords that were stolen. There are really more than 100 million records compromised and LinkedIn is sending emails to these users that they need to change their password.

The bad guys however, are jumping on this as well and are sending phishing emails with a fake LinkedIn login page. If you fall for this scam and log in on their fake page, your credential will be stolen, your LinkedIn account compromised and/or your computer infected with all kinds of malware.

If you receive an email that seems to come from LinkedIn, hover over the links and make sure they are legit before you click. Even better, do not click on anything and just go to LinkedIn using your browser and change your password. If you have used your LinkedIn password at other sites, it's time to change those as well!

Go to www.LinkedIn.com, click Help, (bottom right) and choose Changing Your Password. In case you want to get another layer of password protection, LinkedIn also offers dual factor authentication by which you can have a one time numerical code sent to your smartphone each time you need to access your LinkedIn account."

~ language courtesy of KnowBe4.com

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The 4th Introduction to Minecraft in-game training class is scheduled, and registration is open. There is a narrow window before this session, as we wanted to get the link in front of attendees to the WAPL session: Get Minecraft in Your Library before opening it up the rest of Wisconsin.

The next (5th) session is scheduled for July 26th, 1:30pm - 2:30pm. Registration for that and future scheduled time slots will open after this 4th session is complete.

Within reasonable limits, WVLS is happy to consider scheduling additional sessions for a library, a group of libraries, a system, etc... upon request, and with promise of sufficient (4+) participants per session.

Within reasonable limits, WVLS is happy to consider scheduling additional sessions for a library, a group of libraries, a system, etc... upon request, and with promise of sufficient (4+) participants per session.

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Weigh in on Resource Sharing in one word (or... just just typing away, like me!!!)

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This is an interesting piece on smartphone encryption (or lack thereof) and another aspect of the digital divide.  Privacy and security are more likely to be accessible (by default) to those with higher incomes/educations than those with lower incomes/education.

This was shared by Bobbi Newman via ALA's patron privacy list.

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