"As knowledge-work leaders know, the key to success, in the simplest terms, is to hire the best employees, create an empowering environment, provide the necessary tools and guidance, and then get out of the way."
This is how to do it. "... I was fired today. If you're wondering why... you haven't been paying attention. " and to continue: "My biggest regrets are the moments that I let a lack of data override my intuition on what's best for our customers."