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DesigningCX.com
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Latest updates to our Customer Journey Mapping toolset #customerexperience   #servicedesign   #CX  
As we've mentioned before - we recommend organizations follow a Learn - Design - Execute approach when adopting CX Journey Mapping. After initially learning the CXJM methodology through the use of ...
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Check out our newest templates for Journey Mapping #CX   #design   #designthinking  
We're excited to introduce a new way to facilitate great journey mapping sessions with a "roll up" version of our CX Journey Mapping boards.  This new poster makes it easier to set up and run a CX ...
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Tips on how to build quality customer Journey Maps #customerexperience  
Easy tips for building GREAT customer journey maps to aid your CX transformation and design efforts
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How not to design a Customer Experience, #designthinking   #CXGotcha   #CXDesign  
This blog is inspired by CX (Customer Experience) Design, more specifically using the Customer Journey mapping tool, applied to my experience of trying to acquiring an International Prepaid Card. We, as a family, had been pla...
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"The questions I try to answer are how can we innovate for the customer at all levels to show our vision, values, culture and brand? How do we know that our vision, values, culture and brand are valued by our target customer and market segment?" #CX   #business   #strategy  
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If you missed us in New York at the Forum For Customer Experience Professionals, watch the highlights and sign up to join us in Los Angeles on October 9–10. We'll feature speakers from Eli Lilly, Safelite AutoGlass, Sears, and Wyndam Hotel Group, as well as the chance to meet face-to-face with Forrester analysts. Learn more at http://www.forrester.com/CXW13.
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The IMPS (Immediate Mobile Payment System) P2M (Person to Merchant) shopping experience should improve. #cxdesign   #CXGotcha  
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Learning By Design | The impact of #designthinking on the #learning and development community is just beginning http://ow.ly/C4ggf
Design thinking, a people-centric problem-solving method, might not be new, but its impact on the learning and development community is just beginning.
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A cool 1-page overview of Customer Journey Mapping --> http://designingcx.com/wp-content/uploads/2013/09/CX-Journey-Mapping-Process-1-pager.pdf #CX   #custexp   #cxo  
A one-page visual illustration of the five phases of the process, along with each phase's activity steps. Download and print the PDF
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Is your organization truly delivering a positive, consistent and brand-relevant customer experience?

Oracle’s Christina McKeon discusses best practices for executing an effective CX strategy in 1to1Media. http://pub.vitrue.com/DBis
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How can retailers evolve from great customer service to great Customer Experience?via +ICC/Decision Services | Mystery Shopping
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Have them in circles
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Blog on Social Customer Experience & SCRM
Introduction

The Social CX page seeks to kindle, explore, and capture an industry-wide conversation around social experiences and their impact on customer relationships and business.

One of the goals is to be a resource for organizations looking to advance their ability to provide exceptional customer experiences via social channels.

Page managed by +Mike Alber