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DesigningCX.com
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Blog on Social Customer Experience & SCRM
Blog on Social Customer Experience & SCRM

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DesigningCX.com's posts

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Latest updates to our Customer Journey Mapping toolset #customerexperience   #servicedesign   #CX  

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The IMPS (Immediate Mobile Payment System) P2M (Person to Merchant) shopping experience should improve. #cxdesign   #CXGotcha  

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Check out our newest templates for Journey Mapping #CX   #design   #designthinking  

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Learning By Design | The impact of #designthinking on the #learning and development community is just beginning http://ow.ly/C4ggf

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Tips on how to build quality customer Journey Maps #customerexperience  

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"The questions I try to answer are how can we innovate for the customer at all levels to show our vision, values, culture and brand? How do we know that our vision, values, culture and brand are valued by our target customer and market segment?" #CX   #business   #strategy  

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Is your organization truly delivering a positive, consistent and brand-relevant customer experience?

Oracle’s Christina McKeon discusses best practices for executing an effective CX strategy in 1to1Media. http://pub.vitrue.com/DBis
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