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SocialCX
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SocialCX

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Is your organization truly delivering a positive, consistent and brand-relevant customer experience?

Oracle’s Christina McKeon discusses best practices for executing an effective CX strategy in 1to1Media. http://pub.vitrue.com/DBis
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How can retailers evolve from great customer service to great Customer Experience?via +ICC/Decision Services | Mystery Shopping
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SocialCX

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With the mobile revolution, your customers are always "on" -- what are the implications for you?

Via +Kevin Glacken.
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Have them in circles
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How not to design a Customer Experience, #designthinking   #CXGotcha   #CXDesign  
This blog is inspired by CX (Customer Experience) Design, more specifically using the Customer Journey mapping tool, applied to my experience of trying to acquiring an International Prepaid Card. We, as a family, had been pla...
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"The questions I try to answer are how can we innovate for the customer at all levels to show our vision, values, culture and brand? How do we know that our vision, values, culture and brand are valued by our target customer and market segment?" #CX   #business   #strategy  
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If you missed us in New York at the Forum For Customer Experience Professionals, watch the highlights and sign up to join us in Los Angeles on October 9–10. We'll feature speakers from Eli Lilly, Safelite AutoGlass, Sears, and Wyndam Hotel Group, as well as the chance to meet face-to-face with Forrester analysts. Learn more at http://www.forrester.com/CXW13.
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SocialCX

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“The top 1-5% [of executives and social media personalities] in the next few years will have full-time content people around them. There are going to be 500 to 5000 people at this time next year who employ a full-time content person.”
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Have them in circles
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Blog on Social Customer Experience & SCRM
Introduction

The Social CX page seeks to kindle, explore, and capture an industry-wide conversation around social experiences and their impact on customer relationships and business.

One of the goals is to be a resource for organizations looking to advance their ability to provide exceptional customer experiences via social channels.

Page managed by +Mike Alber