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MTB Mechanical Inc.
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MTB Mechanical Inc.

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Here is the Grand Prize Drawing for MTB's 40th Anniversary Giveaway. We would like to thank everyone who took the time to play.
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MTB Mechanical Inc.

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Last Day to play our 40th Anniversary Giveaway.  Enter here for your chance to win a ALL-INCLUSIVE trip for two to Costa Rica!
 http://www.mtbmechanical.com/giveaway
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MTB Mechanical Inc.

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It's the last week of our 40th Anniversary Giveaway and we have a Great Prize. A pair of Passes to the Body Worlds Exhibit at Discovery Place. Enter today for your chance to win. http://www.mtbmechanical.com/giveaway
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MTB Mechanical Inc.

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Here is this weeks 40th Anniversary Giveaway question. Hint it cost more then a Gallon of gas. 
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MTB Mechanical Inc.

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Win tickets to a Hornets game in our 40th Anniversary Giveaway. Enter here: http://www.mtbmechanical.com/giveaway
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Guess the answer to this 1976 Trivia question and you can win a trip for tow to Costa Rica.   Enter here:  http://www.mtbmechanical.com/giveaway
#contests   #giveaway   #CostaRica   #MTBMechanical   
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MTB Mechanical Inc.

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Here is the answer to last week’s question. This one was tougher than we thought with several people answering “One Flew over the Cuckoo’s Nest”.
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Have them in circles
13 people
JVASCO Building Contractors's profile photo
Truline Roofing's profile photo
mtbmechancial's profile photo
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MTB Mechanical Inc.

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Last week to enter our 40th Anniversary Giveaway. Enter today and you could win an All-Inclusive Trip for two to Costa Rica. Enter here: http://www.mtbmechanical.com/giveaway
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MTB Mechanical Inc.

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Congratulations to Ed V. of Charlotte and David W. of Charlotte last weeks prize winners in our 40th Anniversary Giveaway. You could be this weeks weekly winner just play here: ww.mtbmechanical.com/giveaway
‪#‎Contests‬,‪#‎Giveaway‬, ‪#‎CostaRica‬, ‪#‎MTBMechanical‬
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MTB Mechanical Inc.

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Test your knowledge of 1976 trivia and you could win a ALL-Inclusive trip for two to Costa Rica. Enter here: http://www.mtbmechanical.com/giveaway
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MTB Mechanical Inc.

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Hornets Tickets are one of the weekly prizes in our 40th Anniversary Giveaway. Enter today. http://www.mtbmechanical.com/giveaway
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MTB Mechanical Inc.

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Congratulations to last weeks weekly winners.  You could be our next weekly winner...just guess the correct answer to our 1976 trivia question. http://www.mtbmechanical.com/giveaway
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Contact Information
Map of the business location
1201 Industrial Dr Matthews, NC 28105
1201 Industrial DriveUSNorth CarolinaMatthews28105
(704) 321-9250mtbmechanical.com
HVAC Contractor, Air Conditioning Repair Service
HVAC Contractor
Air Conditioning Repair Service
Furnace Repair Service
Today Open 24 hours
Thursday Open 24 hoursFriday Open 24 hoursSaturday Open 24 hoursSunday Open 24 hoursMonday Open 24 hoursTuesday Open 24 hoursWednesday Open 24 hours
MTB Mechanical is committed to keeping you comfortable by meeting Charlotte's heating and air conditioning needs. We offer 24 hr service and we won't sell you something you don't need.
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4.2
45 reviews
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1 star
8 reviews
"The prices charged by the company, however, are mind blowing."
"They came over for a semi-annual service visit and replaced the run capacitor."
"I would recommend them for any residential heater and cooling needs!"
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Have them in circles
13 people
JVASCO Building Contractors's profile photo
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All reviews
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Crystal Stango
2 months ago
I've used MTB for approximately 5 or 6 years and have *ALMOST* always been extremely satisfied. In all those years I had one bad experience, about 2 years ago, which was due 100% to a bad technician, and not to the company. At the time I did not contact the company to tell them my bad experience because I didn't want anyone to lose their job, so instead I just ignored having service on my HVAC system entirely for a year. (Not a smart move, I realize) Last year I went back to calling them for service and I asked for a specific technician by name who my sister always requests. He is excellent and was at my house this morning where he did a fabulous job once again. (THANKS ERIC!)
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A MuMe
7 months ago
MTB installed our equipment on our new home (builder's choice). We have had several issues and service is slow. Once we do get them out, they leave saying problem is fixed. We end up having to call them out 2-3 more times before issue actually becomes resolved. They have also been very condescending and disrespectful, time and time again.
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Thomas Hendrickson
4 months ago
Came out the same day and repaired a noise same day. I would recommend them for any residential heater and cooling needs!
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Mukesh Mehta
a year ago
We have had a annual maintenance contract with MTB since we moved into our house 2 years ago. We have nothing but good things to say about their technicians - they have been professional and courteous. Even the people we have spoken to at MTB have all be professional and courteous. The prices charged by the company, however, are mind blowing. The technician was here earlier this week to start the air conditioning unit and make sure everything was well. He came back once he was done to tell me that all was well, except that he noticed that the condensation pump in the crawl space was running non-stop and needed to be replaced. He pulled out his book with company pricing, and told me that it would be $399 to replace the pump, but we would get a 15% discount because of our maintenance contract and our price would be $339. He showed me where the unit was and it was running continuously even though there was no condensation in the unit to pump out. I googled and discovered that the pump was freely available for $40. The technician said I needed to speak to management as he did not control pricing. I called MTB, but since the manager had left for the day, I decided to wait and not get the pump replaced right then. I ordered the pump from Amazon and it arrived yesterday. Mind you that I have never even seen a condensation pump, and am not mechanically adept. To make a long story short, it took me longer to crawl to the unit in the crawl space and back, then it took to replace it using a screwdriver to loosen and tighten one clamp. The entire process was less than 5 minutes by a rank amateur, at a total cost of $40. When you consider that the technician was already at my house to service the a/c, MTB wanted $300 for labor that would have added at most 5 minutes to the service visit. Even if you assume that the pricing in the book included driving time, this still amounts to more than $300 per hour. Even Mercedes Benz technicians only charge $135/hour ($85 if you go to an independent repair shop). I did leave a review on MTBs website, and, to their credit, someone did respond today. Basically their view is that the pricing is not motivated by greed, but that's what it takes to provide quality service. If it's not greed, it's gross mismanagement - since when does a five minute job necessitate a $300+ labor charge? Perhaps they should look at their overhead and become more efficient. I will probably continue to use MTB for the annual maintenance because I find their technicians very good and professional. However, if they recommend any repairs, I will definitely need to do my homework and get some additional quotes. I will venture to guess that not all companies need $300/hour to provide qualified technicians. UPDATE: 10/15/2014 It turns out that MTB Mechanical raised their maintenance contract rates significantly, so we decided to shop around. Perhaps having the same company that we have a maintenance contract with should do any repairs as well. As part of my research, I identified three companies that seemed to have a good reputation - McClintock, Integrity, and Patterson. For complete disclosure, two of these were more expensive from a maintenance contract perspective, even after the recent MTB rate hike. I asked each of them what their rates were to replace a condensate pump. One was $203 (before the 15% discount), and the other two $240 and $250 (again before the 15% discount). I was wondering if all companies charged outrageous prices, or just MTB. Although I would not be happy paying $200 for a part that cost $40 and involved 5 minutes of labor, the $399 MTB wanted makes the others quite attractive. Do your research - I feel badly for the MTB techs that are very good, but MTB is just plain greedy.
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jackson roper
2 months ago
Horrible service. They will sell you things you don't need and charge you through the nose. I would bet service men are either on commission or have upsell goals. After seeing the part they charged me $500 for, I asked to have it removed with a credit issued. Talked to 3-4 different people and never got resolution. Finally cancelled service contract.
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Amber Gent
a year ago
We have had MTB mechanical doing our annual maintenance for the past 5 years now. They are very reliable, and easy to work with. Customer service is outstanding, and everyone is just so friendly. Their honesty is what impresses me the most. There was only an issue with our furnace one time and they even showed us a video of what the problem was. I would recommend them to anyone.
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James Stump
7 months ago
We've used MTB Mechanical for 12+ years and glad we do. We really appreciate their thoroughness and regard for their customers!
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Daniel Hill
a year ago
Similar to a previous review I've read....MTB overcharges for parts and labor! They came over for a semi-annual service visit and replaced the run capacitor. At most a $75 part for a 5-minute changeout for a total of $247 (with 15% discount). I went to their corporate office in Charlotte to hear how they validate their fees...I was told "That's just what we charge" and "I don't expect you to understand, you're not in the business". As a Survey Divsion Manager, I understand labor rates, multipliers and everything associated with labor and overhead costs. This service industry is tainted and it's time to bring back some honesty and integrity. Very poor customer service and unsubstantiated fees to the customers.
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