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Normandin Chrysler Jeep Dodge Ram
Chrysler Dealer
Today 10AM–8PM
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900 Capitol Expressway Auto Mall San Jose, CA 95136
900 Capitol Expressway Auto MallUSCaliforniaSan Jose95136
Chrysler Dealer, Dodge Dealer
Chrysler Dealer
Dodge Dealer
Jeep Dealer
Used Car Dealer
Today 10AM–8PM
Sunday 10AM–8PMMonday 9AM–9PMTuesday 9AM–9PMWednesday 9AM–9PMThursday 9AM–9PMFriday 9AM–9PMSaturday 9AM–9PM
Normandin Chrysler Jeep Dodge has been serving the San Jose bay area since 1875, for 5 generations and 136 years.
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Review Summary
3.8
14 reviews
5 star
9 reviews
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
4 reviews
"Just bout a Jeep Wrangler Unlimited this week."
"Literally the best car buying experience of my life."
"Fast & Good Deal For a Oil Change For my Dodge Charger!"
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christopher weems's profile photo
christopher weems
2 months ago
Just bout a Jeep Wrangler Unlimited this week. Literally the best car buying experience of my life. I simply called and spoke to James Mulder, he was super nice and accommodating. We came to a very fair price (for me at least...) within 5 minutes. The next day I came in, did a test drive, then filled out the paper work with Mark Normandin. Whole process was under an hour. Can't recommend this dealership high enough.
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Hector Castillo
a month ago
Bad customer service I called to get my Jeep Patriot transmission check wich is under drive train warranty they put me on hold them hangout on me , I called again then they give me this guy number wich was supposed to work on my car , I called him and when straight to voicemail it said to leave a message and will call me as soon as possible, and I never got that call back now my car is almost in the 100k miles ' so I'm guessing I have to fixed and pay my self!!! Thanks to these people!!!
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Glendale Phan's profile photo
Glendale Phan
a month ago
Took my 2012 Ram 1500 for service and Service Advisor Reyes helped with my issue he was informative and helpful. Free shuttle home and pickup. Thanks
James Alexander's profile photo
James Alexander
7 months ago
This dealership lives up to the bad stereotype that dealerships have. I have a brand new ram 3500 diesel which I was certain got 4 free oil changes. I took it in for my first oil change and they strongly said I don't have four free oil changes because it's not in my service contract... I was sure they were incorrect. For my second oil change I went to another dealer and they said my truck still has 4 free oil changes. Don't give this company your business. Put your money into the pockets of good people who deserve it.
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Lisa Saindon's profile photo
Lisa Saindon
a month ago
I am such a HUGE Yelper and honestly couldn't wait to write this review. I seriously wish I could give them 10 stars because it's well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. I'm sure you can tell from that scenario that dealers didn't want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but the salesman came back to me with a very high monthly payment and interest rate. He also said I needed to put more money this. Mind you this was after sitting there for 3 hours going back and forth being told they can "make this happen." What really sent me over the edge was when I told the salesman I can't afford the monthly payment; he said "You make great money so you can afford it." I literally got up and walked out the door. So I went online and started my search over for an SUV and came across the cutest 2016 Jeep Cherokee Sport. I fell in love with it. I sent an email inquiry for it and received a response within minutes from Scott Langton. I emailed him about my situation and asked if he thought they would be able to get me into the SUV I wanted. He asked me to come in so they could appraise my car and we would go from there. I went in last night after work with honestly not very high hopes due to my resent experience with other local dealers and as soon as I sat down I knew he was the guy that was going to make it happen. He actually went over my entire situation on paper and explained to me how the SUV I want has great incentives which helps with my current cars negative equity. He also went on the payment calculator and showed me different monthly payments based on different amounts financed and the interest rate. He really took the time to educate me which no one else has ever done. He also asked me how much I could afford on a monthly payment and if there was any wiggle room or if it was a hard number. He said he would make sure he stuck to what I said was a comfortable payment. After filling out my credit app Scott came to me and said "Great news, we can make this work!" After I said I approve the deal Scott took me to see my SUV and it was even better than I hoped for. During the test drive he was going over everything inside and showing me how everything worked. He even went through the Owner's Manual and highlighted some important information to read. Ounce the financing came through Scott turn me over to the finance rep Ben Zahra and thanks to his hard work and perseverance with the finance companies he got me a lower monthly payment and interest rate than they originally told me it would be. Ben jumped through hoops to get me the best deal to stay within the range I told them I could afford and the best thing is; 'they didn't ask for more money down to get it!' Ben was such a delight during the signing process and went over everything a signed in full detail. If I had a question he would explain the answer to me. My entire experience with Scott and Ben was the absolute GREATEST car buying experience I ever had. And at 45 years old I've bought a lot of cars. If you're looking for a new car PLEASE go to Scott at Normandin. I realize they have some negative reviews that people are entitled to review but my experience was AMAZING and I know yours would be too!!! Thank you Scott & Ben, I love my new Cherokee and it's all due to you two!!! Your new lifelong customer, Lisa
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Monderly Oun's profile photo
Monderly Oun
4 months ago
Tony Truong and Mat Normandin, bad business people. Everything all smile and nice words until there's a problem. I've purchased a vehicle from Tony Truong and was promised from him that the 2017 registration sticker will be included, that was a lie. I received a DMV registration renewal fee a month later, so I called Tony Truong and he denies it. Mat Normandin on the other hand, will not answer any customers call or returned any message's.
Response from the owner - 4 months ago
Hi Monderly - Thank you for bringing this to our attention. It is never our intention to leave our customers feeling unsatisfied, so we are very disappointed to hear about your experience. We would appreciate the opportunity to make this up to you. Please contact us at your convenience.
Heather Stefani's profile photo
Heather Stefani
5 months ago
Our overall experience at Normandin was the best we've ever had at previous dealerships. Car shopping with an infant is not the easiest thing to do but they were fast and courteous. They gave us a great deal on our trade in and got us out the door in our new car within the hour.
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cassius gray
11 months ago
I called to get a replacement part, or atleast a quote. I was told a single replacemwnt mirror was an outrageous 220 (sites have them for 75). I asked them for the part number and they refused to give it to me. They said if i want the part number, I can order it, pay for it, then it will show up on the invoice. The man on the phone was very rude and was just trying to rush me off the phone. He didnt even give me a name. He answered in a rude and melancholy tone, "Parts". When i started to tell him what I needed he cut me off and told me to get him the last 8 of my vin. Trying to make small talk while retrieving the vin he said, "Just get me the last 8". In the future i will only deal with this Parts Department if I absolutely have to. So an extreme last resort.
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