I have been using Alex's company for a number of years. The reason I keep coming back is because he is honest and does good work. I discovered him when I sought a second opinion. A "name brand" outfit was advising me to get a full sewer line replacement to the tune of about $15,000. Alex thoroughly examined the system and told me that I didn't need a full replacement, and rather needed some regular simple maintenance. That was three years ago and everything continues to run. He helps me stay on top of the maintenance by sending unobtrusive emails when it is time.
I trust Alex to be straight with me, to give me a good price, and to guarantee his work. What else can you ask?
This weekend, after three plus years, the sewer line did finally give up. It's a 90 year old house, so I can't complain too much! I was getting ready to go on a camping trip. When he found out I was thinking of cancelling my trip, Alex sent his team to the house immediately and did a "quick fix" so I could go on my trip! When I returned from my trip, he went through what had happened and was able to schedule time to address the problem within days. His team replaced the bad part of the pipe (about 20 feet). He did this for *much less* than several competitor's have quoted me. I trust the quality of his work, because he has always done great work. Also, he texted me when the job was complete with a note that the sewer line was in much better shape now and he would change the time between line "clean out" reminders (emails), which would save me a lot of money.
I didn't think businesses operated with this level of service and integrity anymore. Honestly, people, this guy is solid gold.