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Drago Topalovic
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Where should we keep our ISO 20k documents? Do we need a sophisticated document system, database or a printed library? Is a shared folders system enough? We asked ourself these and many more questions before we started implementing our service management system. http://itservicemngmt.blogspot.com/2014/11/iso-20000-control-processes.html

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IT Service Management Document System best practices: where do documents live? #ITIL #ISO20000

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A little about ITIL Service Portfolio Management

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Business Relationship Management through the #ITIL #Lifecycle

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Par riječi o upravljanju poslovnim odnosima u ITIL-u

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Change Advisory Bord in ITIL Service Management

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fun

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ITIL Handling of Major incidents

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When we consider the implementation of best practices and standards in service management, the first thing we have to consider is the motive.
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