Profile cover photo
Profile photo
QuickSolvePlus
2 followers -
Scheduling and Management Solutions for California Regional Center Service Providers
Scheduling and Management Solutions for California Regional Center Service Providers

2 followers
About
Posts

Post has attachment
Check out how to Electronically Sign Timesheets in QSMobile
Add a comment...

Post has attachment
This new QSP tutorial gives a step by step look at how employees can use QSMobile to submit a Field Incident Report (FIR).
Add a comment...

Post has attachment
When it comes to training staff to work with a client, we've created an electronic guide to reduce the paperwork hassle
Add a comment...

Post has attachment
Add a comment...

Post has attachment
Add a comment...

Post has attachment
Check out the features on our mobile time clock: QSClock!
Add a comment...

Post has attachment
This QuickSolvePlus "QSP" web chat is part two in the S-Series (Schedule Series) and highlights the following features: Client and Worker profile setup, New Shifts: Client Worker View, ILS New Shift, SLS Shared shifts, Multiple and Reoccurring and Copy Calendar, and Deleting Shifts.

Client and Worker profile Setup: Each client and worker's data needs to be setup correctly in order for the process of scheduling their shifts to work seamlessly. Client must have appropriate service type assignment, and worker must be active, schedulable, and have a employment position.

New Shifts: Shifts can be created from the Client View or the Worker View in the QSP Scheduler, one at a time, or in bulk. They are completely linked to each other. If a change is made to a clients schedule, the corresponding worker's schedule will be updated as well.

ILS New shift: The ILS new and edit shift window has a different layout than the other service types. If a client is setup to receive ILS and another type of service, a prompt will appear prior to creating a shift to ask for what is being created. The same prompt will appear if scheduling from the worker view, and with a worker that has an ILS ROP and another service ROP listed in their HR profile.

SLS Shared shifts: For those household situations where one staff serves two or more clients at the same time, an SLS-Shared service type can be used. This will reflect appropriately on the worker's time sheet and payroll report, paying them hour per hour, not per client, and the schedule will show them staffed at all times.

Reoccurring shifts and Copy Calendar: For those shifts that happen consistently the reoccurring feature can be used. Or, a monthly client calendar can be copied to the next month(s). This saves a lot time from not having to recreate the same schedule each month.

Deleting Shifts: Shift can be deleted one day, one shift at a time, or they can be deleted in bulk.

Schedule and Remove Worker: Employees assigned to a shift can also be removed in bulk, and even re-assigned to another shift, instead of having to reschedule one shift at a time.
Add a comment...

Post has attachment
This QuickSolvePlus "QSP" web chat is part two in the S-Series (Schedule Series) and highlights the following featuresPOS and IHSS dashboard, IHSS and IHDP tracking, Filling holes, Cancelling appointments, Mileage tracking, Service notes, Schedules notes, Daily schedule view, and Meal breaks.

POS and IHSS dashboard: A beautiful feature within QSP is the ability to manage the utilization of a client’s POS from their Schedule! The POS Dashboard toggle allows you to manage multiple authorizations at once! It takes the POS (or IHSS NOA) value(s) from the Client Profile, in-conjunction with the service types the client receives (as you indicate under their Client Info 2 tab), and displays that information in their POS dashboard. The POS dashboard can be toggled between multiple authorizations to see scheduled utilization.

IHSS and IHDP Tracking: The IHSS reporting tool is helpful to see and communicate how many IHSS hours are being used, by whom, on what day, and with which consumer. This report can be viewed per client to see how many IHSS hours are being claimed for each worker, or it can be viewed per worker, to quickly see how their IHSS hours are distributed with each client. This report is easily printable.

Filling holes: As is the nature of the social services business, time is spent finding staff to work open shifts. Within QSP's scheduler is a tool that will identify which staff are available during a selected time period, as well as if they are trained with the client.

Cancelling Appointments: As is typical with Independent Living Services (ILS), a client may cancel a scheduled appointment with their instructor. This can be easily labeled as "cancelled" rather than deleted completely from the schedule. This will allow that cancelled appointment to be hidden from view, but not deleted, so it can be referenced later if there's a need to see how many times a client cancelled in a given month.

Mileage Tracking: Mileage totals as well as locations traveled to and from can be captured within the edit shift window from the Schedule of a worker and client. The info input here will be available in a mileage tracking report when needed.

Service Notes: This blank text field is used to capture service notes from staff about the task, goals, etc completed during their shift with their client. These service notes will generate to a Service Note Report that can be generated for a time frame that you choose within the month. SLS and ILS service notes are slightly different in their layout.

Schedule Notes: These type of notes can be input into a shift when needing to comment about a the scheduled shift. Whatever is input into the schedule notes field will display on the corresponding worker's time sheet.

Meal Breaks: When creating or editing a shift, a meal break can be input into the shift as well. There is an application setting in the Utilities module of QSP that can be turned on or off to trigger a meal break from being processed on the payroll report and time sheets.
Add a comment...

Post has attachment
This QuickSolvePlus "QSP" web chat is part three in the S-Series (Schedule Series) and highlights the following features: Audit reports, Print and email schedules, Expanded calendar views, Print and email Time sheets, Publish calendars, and Attendance tracking.

Audit Reports: There are a handful of reports that can be generated from the Scheduler in order to audit a schedule: These include: Shift overlaps, Missing workers, and Shift breaks.

Print and Email Schedules: Communicate Schedules with options with the choice to either Print or Email Schedules to Clients and Workers. All from within the Scheduler you can quickly print one schedule at a time, or multiple. If logged into QSP and will be performing the emailing action, the emails will look like they came directly from you, not QSP. Don’t want to waste paper with printing, and some folks don’t have emails? Then give them access to view their schedules directly in QSP by using QSPMobile.

Print and Email Time Sheets: Detailed Time sheets can be email directly to the staff for a chosen time period. Time sheets can be printed individually or in bulk as well, or even emailed in mass!

Expanded Schedule Views: Tired of looking at a calendar for the entire month? Try the weekly view, or daily, or include the prior and next month!

Publish Calendar: Publishing monthly calendars is an optional practice that allows users to track any changes made to a published schedule. This is ideal for tracking attendance concerns.

Attendance Tracking: Must have the schedule published to utilize attendance tracking. If so, an attendance tracking report can be generated to show the shifts the have been adjusted post-publishing, and will give the applicable reason for the change.
Add a comment...

Post has attachment
This QuickSolvePlus "QSP" web chat is part one in the C-Series (Client Series) and highlights the following features: General Contacts, Client contacts, Doctor appointments, Medication prescriptions, IHSS history, ISP Objectives, Status, Emergency Action Plan, Reports.

General Contacts: The general contact library catalogs all relevant contacts by 3 types: Agency, Important, and Medical. Adding Important and Medical contacts here is the most vital. Once the contacts are added, they can be used elsewhere within QSP, specifically within a client's contact list. This reduces the amount of repetitive data-entry needed.

Client Contacts: Adding specific contacts to specific clients' records will allow those contacts to generate to their applicable reports and notifications. General contacts can be quickly and easily added, as well as Agency contacts, which will pull from the Worker/HR database.

Doctor Appointments: Track the reason, outcome, date, doctor, and follow up appointments from the Doctor tab in a client's profile. The data entered here will generated seamlessly to the client's Medication Quarterly and Annual reports.

Medication Prescriptions: Each prescription and its details can be tracked within the Med Rx tab in a client's profile. Add generic name, dosage, strength, frequency, prescribed doctor, side effects, etc. These can appear on the face sheet, as well as the Medication Tracking Report.

IHSS History: Accurately capture and track the IHSS NOA for a client. If the IHSS amount changes, which they frequently do, a history is kept of all past IHSS values. An IHSS NOA must be entered in the proper format, which includes minutes, not decimals. The IHSS amount will display on the client's schedule, to be accurately tracked and utilized each month.

ISP Objectives: The Individual Support Plan can be constructed within QSP, if preferred. A very basic template is used, and will generate as a printable document. Specifically for an ILS ISP, Objectives can be listed in a client's profile, and those ISP objectives are available from the Scheduler to write service notes, specific to the client.

Emergency Action Plan: Using the EAP tab, an Emergency Action Plan can be automatically generated with all pertinent details as they've been entered. From this tab are ISP and quarterly review dates that can be used to automatically alert managers of their upcoming due dates.

Reports: As mentioned, face sheets, EAP, ISP, Med tacking, Med quarterly, Med annual, Prescription tracking, contacts, consent forms, etc. are just some of the report that can be generate from the client profile.
Add a comment...
Wait while more posts are being loaded