- Nomorerack.com, Inc.Customer Service Writer, 2014 - present
- Fluxure Advanced Motion Media, IncSupport Team Supervisor, 2011 - 2013Supervised one direct employee. Provided email technical support to customers of the Flash template-based web hosting platform, Dynamod. Frequently wrote guide drafts for updated versions of external email applications and email apps on mobile devices. Tested new software. Helped define requirements for new features based on client demand.
- Fluxure Advanced Motion Media, Inc.Support Team Representative, 2009 - 2011
- Broadway.comPhone Sales Representative, 2006 - 2008Sold Broadway tickets and hotel packages via phone. Responded via email and phone to clients whose ticket requests could not be filled to negotiate an alternative.
- NetTel, USA, IncCustomer Retention Agent, 2005 - 2006Contacted customers of Cablevision and Avon and attempted to secure payment on past due balances.
- New York University School of Continuing and Professional StudiesCreative Writing, 2011 - 2012Took courses in short story, novel, and fairy tale writing.
- State University of New York at PotsdamEnglish Literature & Writing, 2000 - 2006
- West Babylon High School1996 - 2000
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