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New England Lean Consulting
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The "Lean Guy" in Continuous Improvement Management Consulting
The "Lean Guy" in Continuous Improvement Management Consulting

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Recently on LinkedIn, a connection of mine shared that he had taken the spare tire out of his car in an effort to increase gas mileage. His rationale (which has been proven by automakers), was that a lighter car would get better mileage. His post drew swift and divisive commentary from quite a few folks, but it really got me thinking: Do we really need a spare tire in our cars?

http://www.newenglandleanconsulting.com/lean-spare-tire/
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When you partner with New England Lean Consulting on your Lean journey, we don’t simply show up, tell you what you should do and then leave. We make sure to work with you and your staff throughout the entire continuous improvement process. We observe, ask questions, make recommendations, and assist in getting improvements implemented. This is what we call our Practical Lean™ approach, and it is centered on two main points: Respect for People and Continuous Improvement. By keeping the focus on these two main principles, we encourage the best chance for long-term Lean sustainment.

http://www.newenglandleanconsulting.com/continuous-improvement-workforce-training/our-philosophy2/
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The changes that get sustained are the ones that solve a problem in the simplest way.

http://www.newenglandlean.com
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Continuous Improvement can be accomplished with small steps forward. Don't let "best" get in the way of "better." A little progress is better than no progress. http://www.newenglandlean.com
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http://www.newenglandleanconsulting.com/lean-customer-service/

Customers can be tough, but the good ones help us become better. How we choose to deal with them is up to us. Take United, for example. Dragging a passenger ff Flight 3411, giving him a concussion and a broken nose probably isn’t the best public relations move, and it certainly isn’t the right thing to do for the customer. It wasn’t his fault that the airline overbooked the flight, and he certainly wasn’t creating a problem for other passengers that necessitated a removal. All he was doing was sitting in the seat he had paid for. In this case, the process failed, and United needs to take a long, hard look at how such a thing could have happened. The damage done to the brand certainly far exceeds the $900 they’d offered for folks to give up their seats prior to 4 passengers being randomly chosen for removal.
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New blog post: #Muffingate http://www.newenglandleanconsulting.com/muffingate-lean/

The story goes like this: our friend went to a local coffee chain to buy a muffin. Simple enough, right? However, upon ordering at the drive-thru, she was asked if she was “my regular… muffin lady?” Somewhat taken aback, our friend replied, “No”, since she only goes to this place 1-2x/month. “Oh”, the voice came back “then I can’t sell you that muffin. We only have one left and were holding it for her.”
#Muffingate, or "Customer Service Part II"
#Muffingate, or "Customer Service Part II"
newenglandleanconsulting.com
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Paul Critchley "The Lean Guy" expert of New England Lean Consulting based in Ellington, CT, helped high school students engage in #STEM at EASTEC, New England's premier manufacturing exposition!
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Paul Critchley of New England Lean Consulting (The "Lean Guy") drew the largest crowd at EASTEC for his presentation on Setup Reduction.
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