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Customer service is a brand differentiator. Download our new e-book to get expert advice and best practices for transforming your contact center into a customer engagement center. http://go.1to1media.com/engagecntr?Source0816=sm #SelfService #CustServ #Omnichannel
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If you do not love your customers, no matter how much design and creativity you throw into your customer experience, your true colors will eventually come through. Your experience will be, at best, lipstick on a pig: inauthentic and insincere. - Lior Arussy, Strativity Group http://qoo.ly/aguk6 #CustomerExperience #CX
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Tom Hoffman looks at what's behind the escalation in CMO turnover. http://qoo.ly/afcpe #CMO #Marketing #DataAnalytics
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5 Strategies to Shake Up your Holiday #Retail Playbook. Includes insights from eMarketer, Forrester Research, Signal, Trumpet & Horn, Rapt Media, Autograph, and more. http://qoo.ly/aesvc #CustomerStrategy
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Listrak's #retail experts weigh in on the hottest trends and top forecasts to help you prepare for the 2016 #holidayseason. http://qoo.ly/adxfk
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In case you missed it, here's our Weekly Digest: http://qoo.ly/addfi #CX #SocialCommerce #DataAnalytics
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How Restaurant Owners Make the Most of Customer Reviews on Yelp and other Social Media http://qoo.ly/agxdi #CustomerExperience #CustServ #SocialMedia
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In case you missed it, here's our Weekly Digest: http://qoo.ly/ags7f #CX #Retail #Marketing
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Northern Illinois University uses #MarketingAutomation and #DataAnalytics to improve the way it engages with prospects and students. http://qoo.ly/aftf8
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A look at how innovative retailers are embracing #experiential to remain competitive. Includes: Lululemon, The Birchbox, Saks Fifth Avenue, and Rebecca Minkoff. http://qoo.ly/aewev #Retail #CX
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3 #Retail Strategies to beat Amazon this #HolidaySeason by Signal's Mike Sands http://qoo.ly/aedkx [via MarketingLand]
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Brent Leary offers key lessons in fan engagement and #CustomerLoyalty. http://qoo.ly/adfz7 #sportsmarketing #Mobile
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Content for the Customer Experience Economy
Introduction
1to1® Media is the trusted online resource of customer experience content that helps elevate organizations' customer strategies. 1to1 Media's award-winning editors produce in-depth and provocative features and case studies, as well as infographics, blogs, whitepapers, and e-books that cover the latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales effectiveness and customer loyalty.

Subscribers of 1to1 Media's Weekly Digest get preferred access to all of 1to1 Media's compelling content. Start your complimentary subscription today to keep pace with evolving trends in customer experience. Click here to subscribe.

1to1 Media's annual awards programs, The Gartner & 1to1 Media Customer Experience Excellence Awards and the 1to1 Media Customer Champions Awards, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business.

To learn more about 1to1 Media's programs and services, request the 2016 media kit.

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