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The Moment Inc.
6 followers -
Explore. Imagine. Create. Together.
Explore. Imagine. Create. Together.

6 followers
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The Moment Inc.'s posts

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In the process of building innovation capacity organizations tend to underestimate their ability to generate new ideas, and overestimate their ability to implement their ideas.

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We created a game to help teams set up their #innovation projects for success. Read about our journey into game design. #CX #servicedesign

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"To create an experience that can truly delight customers and then sustain the effort by making steady improvements requires senior executives to commit to a marathon, not a sprint. The senior team has to take an unflinching look in the mirror: How do they spend their time? How often do they talk with and about customers? Do they even use the company’s products and services?" http://buff.ly/1N0uKqR #CXSummit16 #CX #servicedesign

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“A great customer experience, once you put it together, isn’t going to stay that way on its own. It requires continual work, reinforcement, entropy-fighting on the part of your organization at all levels.” #CXSummit16 #CX #servicedesign http://buff.ly/1q2LzNe

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“When the job is the focal point of value creation, companies not only can improve their existing offerings but also can target new, or “blue ocean,” market space.” #CX #servicedesign #innovation

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Join us on Apr 7 at #CXSummit16 at +ritzcarlton for a crash course in creating breakthrough customer experiences through a design-driven, customer-centred #innovation framework and action-oriented #servicedesign tools. http://buff.ly/1TDufJc #CX #customerexperience
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