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Annette Franz
1,350 followers -
CX Journey™ - http://www.cx-journey.com/
CX Journey™ - http://www.cx-journey.com/

1,350 followers
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Annette's posts

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In today's post, I share some of the findings from KPMG Nunwood's report on winning the moments that matter in B2B customer experience. #customerexperience #B2B  

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In today's guest post, blogger Paul Laughlin shares the definition of "mindfulness" and writes about four vital components of being a mindful leader. #leadership #mindfulness  

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Wonder why the customer experience isn't getting better? How can you move the needle and improve the experience for your organization? Listen better. Ask the right questions. Ask smarter questions. #survey #voiceofcustomer #voiceofemployee #feedback  

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What do the first 90 days look like for a new customer experience officer (CXO)? Trust me... those 90 days are not for the faint of heart. #customerexperience #first90days   #cxo #leadership  

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In this week's guest post, Elena Lockett shares six ways to motivate your employees. #customerservice #employeeexperience #management #motivation  

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In the second part of this two-part series, I detail the last two phases of Peter Drucker's five-phase decision-making process. Unless you've got an effective process that you use, you won't want to miss this short series! #decisionmaking #leadership  

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In the first part of this two-part series, I outline Peter Drucker's five-phase decision-making process and detail the first three phases. Unless you've got an effective process that you use, you won't want to miss this short series! #leadership #decisionmaking #problemsolving #solutions  

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Join me as I co-keynote GMC Software's CX Transformation Day virtual event. Details about this 7-hour long virtual event with speakers covering a variety of different CX topics are included in today's post. #customerexperience  

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Do you know what it takes to stay ahead of the competition? Is that one of your business goals? Don't let the competition dictate your business decisions and your customer experience. Don't make the competition your primary focus or driving force. #customerexperience  

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If you’ve been stuck in a rut and haven’t been able to make any progress toward improving the customer experience, it’s time to rethink how you’ve been analyzing your data. Making data-driven decisions will only lead to better outcomes – for the customer and for the business. #voiceofthecustomer #data #analytics #customerexperience  
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