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Henning von Vogelsang
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Henning von Vogelsang

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Isn't it ironic that Microsoft has it's own custom font, while Apple uses an Adobe font?
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Henning von Vogelsang

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It's ridiculous how “Google communication” is always “Google monologue”

Google sent me an email today, about a domain I have used with Google apps two years ago. About one and a half years ago I transferred this domain to a different registrar and my site is now hosted by a different host.

But that doesn't stop Google from assuming and insisting on that this domain is still maintained and managed by Google. They could easily find out from the data they already have. But no, it's easier to handle customers with a one-size-fits-all script launching an email, confusing them about a domain name that is no longer registered with Google services.

Google’s position is: you haven’t been active with this domain, so we wonder if you still want to have it. Let me break it to you Google: that domain moved out one and a half years ago.

And the content of this email is even more ridiculous: “Please let us know if you want to continue your Google Apps domain”. Well, I would let you know. If I had a way. But it turns out there is no way for a dialogue. It would have really surprised me if there was, because Google always treats customers like that. They start monologues with technical options, where you can click buttons and communicate with a system, but not with humans.

Before our eyes Google is becoming the most inhumane technology company out there. Even with Cisco, Microsoft, or Apple you can engage a dialogue if you really want to, on various levels of customer support and feedback channels. Try that with Google. Try to talk to anyone, you run into walls.

There is a different way. Look at Amazon, who successfully launched a new service where you can call them directly and have a one-to-one video chat with someone. Of course these are trained support staff, but still, you are “talking with Amazon”.

With Google your only option is to make a post on Google+ and include the respective “help account” Google provides for most of its services. And sometimes you actually get a reply there. But it is always about instructions on how to do activate, deactivate, export or combine data. It isn’t a human interaction where they are listening and conversing with you in a way that builds trust.

Google is not a conversation company. They are a monologue company.

That shouldn’t come to a surprise to most of you, but it’s worth acknowledging that this anti-communicative habit, this systemic dissociation, is increasing with the rate of Google’s growth.

And then they are wondering why people are not really trusting them anymore with their data. A company who has no dialogue culture whatsoever with their audience is turning into a selfish, narcissist corporation. Those are not really the kind for which people find love in their heart.

#ux #fail
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Henning von Vogelsang

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I joined Tumblr when it was still fairly young, so I could secure the core.tumblr.com domain. But for years I used my Tumblr only as a repository for other sources. It’s time for a fresh start.
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Henning von Vogelsang

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Anyone using Chrome OS:
 
Is Ex.fm a good solution to use on a Chromebook? I don’t have services like Spotify or Rdio, but I’m looking for alternatives to Google Play, since a lot of what I want is not available in Switzerland.
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Henning von Vogelsang

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Is Ex.fm a good solution to use on a Chromebook? I don’t have services like Spotify or Rdio, but I’m looking for alternatives to Google Play, since a lot of what I want is not available in Switzerland.
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+Henning von Vogelsang I just tried it and it worked fin on my Pixel.
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I would love if Viber was reliable. But showing me four missed calls when it did not ring a single time is simply not acceptable. #ux
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Henning von Vogelsang

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Changing the standard typeface used by federal and state governments could save the United States roughly $370 million a year in ink costs, a teen found.
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I restyled my Tumblr and I am planning to update it more regularly from now on. http://core.tumblr.com/
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“Under The Skin” is the movie that will change everything after. For the first time in years I’m saying: I can’t wait to see it. Under the Skin Official Trailer #1 (2014) - Scarlett Johansson Sci-Fi Movie HD #film
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This is excellent news: Teehan Lax ported their iOS UI kit to Sketch.
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Story
Introduction
I’m all about learning, living, story telling, experiencing, transmitting and loving the stuff that makes us go.
One of the bigger and better Apple Stores, compared to those in the region. It’s definitely better than the smaller one in the Glatt Zentrum shopping centre. Opening times are good, not great (they used to be open until 10:00 PM, now 8:00 PM).
Public - 5 months ago
reviewed 5 months ago
Actually, Conrad in Dietlikon has a lot of electronic items too, but Pusterla is more for tinkerers and DIY electronics.
Public - a year ago
reviewed a year ago
Commercio isn't just a bar, like the name suggests. It's an Italian restaurant which serves simple traditional Italian meals. You'll find the touristy spaghetti dish as well as lesser known pasta specialities, often with home made pasta. Its Carpaccio is delicious, likely the best simple dish in town. One great advantage of this little place is, you will almost always find a place. Ideal for spontaneous decisions.
Public - 3 years ago
reviewed 3 years ago
4 reviews
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Public - 3 years ago
reviewed 3 years ago