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Jarid Fitzgerald
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Have him in circles
29 people
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Have him in circles
29 people
Judy Veach's profile photo
Rogue Radiance's profile photo
Dimitar Krastev's profile photo
Roderick Meadows's profile photo
Jessica Cox's profile photo
Dennis Mikula's profile photo
Shawn Gately's profile photo
Ryan Linneman's profile photo
Marty Ross's profile photo
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I took this course with the interest in learning how to ride a motorcycle. The course itself I would say was just fine. It taught me the basics, and even the riding portion, while crowded was acceptable. The issue began when I had to take one of the riding sides of the course a 2nd time. As part of the program, if you need remedial training, it is included, which I thought was fantastic since I have never ridden and it would make sure that if I needed more I would get more. After being informed that I needed to do 1 of the 2 days of riding a second time and to contact the office on Monday I left for the day and waited. On Monday, post my course, I received an email outlining the options. That I would be on standby for 3 course, if I could not get in on standby after 3 tries I would be scheduled into a class. I called into the office to find out the next offering of the R2 portion of the course. The gentleman who fielded my call said Feb 29 there were two offerings. I went off, and realized that Feb 2015 did not have a 29th, called back and he confirmed that he meant Mar 1st. Mar 1st rolls around, I travel to Vallejo, 45min prior to class, and wait and hour. No one shows, nothing. I come back that afternoon at the time the 2nd offering was supposed to be there, nothing again. After getting home, I email the office my concerns and the fact that at a minimum, I could care less that the information was incorrect, but I want those 2 attempts to count towards my 3 so that I do not have to make 5 attempts to get into a remedial course. To point, the office has glossed over that request and keeps sending me the exact same thing back. A short response saying the next 2 offerings of the course. I finally got times out of them in the same email with my request. To be frank, the front office there lacks customer service skills, and overall overshadows a positive experience with the course itself. The trainers are very seasoned riders and have a wealth of knowledge, if only the front office would be more customer friendly I would say this is definitely the place to go, but at this point I would recommend using caution, or better yet finding another training organization.
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Public - a month ago
reviewed a month ago
1 review
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