Response from the owner - 5 months ago
Color consultation was made before the service and client himself picked the color to be use on the low-lights. We don’t perform color services without the client consent. Total time of service with haircut and shine treatment was about 2hour 30 min. The color looked darker as a result of the low-lights (low-lights gives you a darker contrast opposite of highlights which gives you a lighter contrast) this was explained to the client. Client agreed with the color result, paid and left tip. However, clients have the option of communicating with the studio about unhappy results, complains, etc. Any color correction needed to be made it’s at no-charge. No communication was made with the studio whatsoever to resolve this issue. Best, Ariel Hair Studio.