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The Shops at Lincoln Heights. 999 E Basse Rd #193 San Antonio, TX 78209
999 East Basse Road #193USTexasSan Antonio78209
$$Restaurant, European Restaurant
European Restaurant
Fast Food Restaurant
Latin American Restaurant
Hamburger Restaurant
Today 7:00 AM – 9:00 PM
Thursday 7:00 AM – 9:00 PMFriday 7:00 AM – 9:00 PMSaturday 7:00 AM – 9:00 PMSunday 7:00 AM – 9:00 PMMonday 7:00 AM – 9:00 PMTuesday 7:00 AM – 9:00 PMWednesday 7:00 AM – 9:00 PM
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Review Summary
25 reviews
5 star
13 reviews
4 star
2 reviews
3 star
7 reviews
2 star
2 reviews
1 star
1 review
"Their burgers are fresh and the serrano ketchup and Chipotle mayo are amazing."
"The chips and salsa would put most Mexican places to shame!"
"We love the tacos!"
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Matt Passailaigue's profile photo
Matt Passailaigue
a month ago
The burger patty was good and flavorful. Thin and dry, which some like, but it wasn't for me. The rest of the burger was not up to the pattys standards. Fries are tasty and crisp. Very good. The tea is strong and the service was excellent. They talked up the burger like it's the best in town. Meh. Doesn't do it for me.
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Matthew Salazar
a week ago
Not the best burger joint around, but if you're in the area, it could be worse. They recently (okay, maybe a year or so ago) swapped the really solid veggie burger for a portabello, which was a downgrade.
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Jeff Turpin
7 months ago
I tried this restaurant years ago, and I decided to try it again so that I could review it and fulfill my never-ending burger cravings at the same time. One negative is they did completely forget about my shake while the restaurant wasn't at all busy (I believe just 1 order was taken in the time between my order being taken and my food arriving). On this trip, I ordered my usual "Classic" burger (just mayo, lettuce, and cheese/cheddar; my consistent benchmark for comparing burgers). As far as the meat, it's a thin, griddle-cooked patty, which I like. The meat is very delicious and high quality as it comes from a local farm of angus-wagyu grass-fed cattle; in fact, it tastes even fresher than the meat from The Cove. It was seasoned really well but could have used a touch more pepper. The rest of the burger components seemed a bit dull/lacking in some way in comparison to this meat. However, the burger and all it's components were very, very fresh. The bun was a nice size however it did slightly compete with my ingredients although the buttered insides were a very nice and flavorful touch. The lettuce was sparse and in huge chunks that just fell out of the burger, which made the entire burger slide more than it should. The mayo was lacking in quantity, and as such, the burger missed that added richness mayo brings to food. The cheese was just a plain, solitary slice of American cheese that wasn't fully melted, and thus melded, into the burger; I could have ordered cheddar, which I discovered when doing this review. I thought the price was fair for this burger if for no other reason than the quality of the beef alone. When I compared this burger to a few dozen other burger restaurant I visited, it did fairly well in my score. However, I'm not sure this is the place to order the diner-style type of burger I usually crave; rather, it seems to be more of a gourmet burger restaurant where you pack on the toppings. In short, the freshness of the burger overall is apparent, and the beef is pretty much about the highest quality beef sold around the San Antonio area. My top 7 remain: 1) Bobby J's, 2) Cullum's Attaboy, 3) Chris Madrid's, 4) Fatty's (Mark's Outing), 5) CBQ Eatery, 6) The Cove, and 7) Chester's
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Response from the owner - 7 months ago
HI Jeff, First of all, so sorry for your poor experience! We do use American cheese in our original cheeseburgers, but you can also add cheddar, jack cheese, or fresh Parmesan if you prefer one of those cheeses. We use organic leaf lettuce, organic sliced tomato and organic onion for the burgers. . . since we make everything to order, feel free to ask for extra lettuce, or extra mayo, etc. If it was too bland for you, you may like the 3 Amigos Burger with serrano peppers, chipotle mayo and jalapenos and queso, or the La Bomba Burger with bacon and a fried egg, or you could add our hand-made serrano ketchup to any burger. Again we apologize for your disappointing experience and the missing shake!! Would like to make this right, please contact us at
Bryn Harrington's profile photo
Bryn Harrington
3 years ago
Very easy, cheap (but good) food. Their pizzas, burgers, and tacos are all great. The best item? Their chocolate chip COOKIES, and no, they will not share the secret recipe. I like the chicken tacos, served with cilantro and chopped onions, or the Poblano Burger. Great place for a casual lunch or dinner.
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Bryan R
a month ago
I use to work for these guys and although it ranks as one of the worst places I've ever worked at, their burgers are incredible delicious. With that said i will try to keep my bias out of the review and with a side note the last time i ate at an Orderup was about 5 years ago (so this review might be worthless but I'm trying to do more reviews). The chipotle mayo is still one of the best sauces I've ever had, using it as a dip for the fries is a great choice. The burgers are great, try choosing something exotic like the bean burger, you might be surprised on how well it tastes. personally I'm not a fan of the pizzas and the tacos were too expensive to like, especially since my family is Mexican and the tacos we make just don't compare in both taste and price. The problem is a lot of restaurants just make better food. if you want a great taco go to Tink-a-tako, if you want a pizza go to Trilogy pizza, if you want a burger go to Smashburger. if your family is undecided then maybe eating here would be a nice choice. price is pretty expensive but the burgers can be worth it. overall it is average with the exception of some of the burgers, the price is pretty expensive, the service and time can be good or bad.
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Melodie Beam
4 months ago
Their burgers are fresh and the serrano ketchup and Chipotle mayo are amazing. The fries are the best I've ever had..crispy on the outside and so delicious! They have a huge variety with burgers, buns, sauces, toppings, shakes, smoothies, tacos and more!!
Danielle LaRo Barrera's profile photo
Danielle LaRo Barrera
3 years ago
Husband and I read the reviews and decided to try it for ourselves. Walked in the door and were greeted by the staff enthusiastically. Told them it was our first time and they recommended to start with a burger and chips and salsa. Boy was I impressed! The chips and salsa would put most Mexican places to shame! The burger was the best (and I love burgers!) I had the bean burger and it was PERFECT. Reminded me of my childhood when we would get burgers as a treat from Ringo's on Blanco. Order Up is a new favorite! Wow!
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patrick gabaldon
3 years ago
On the shirt list of great burger joints in SA, Order Up is tied for 1st in my book. Perfect handcut fries, great tacos and delicious home made cookies are also a staple here. Give it a shot! I always recommend it.


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