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Sandy Yin
144 followers
144 followers
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Don't focus on customer experience. (Yes, this title is clickbait)
I just read this quote:  Nearly six out of 10 respondents have a senior executive leading customer experience efforts across the company. - source  //  via. So I feel like this is kind of a weird, backward approach. Remember how we used to think that we nee...

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A little faith in humankind just in time for the holidays. :)

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Send feedback: "Highlight the problem."
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psst, apparently Google Plus owns everything I say... and everything you say... on Google Plus

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holy crap! LASERSHIP?? awesome.
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Don't cross the streams
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